Thomas Eichenauer

• Directing and supporting activities involving sales of products and services on kitchen equipment
• Resolving customer complaints regarding parts or service
• Implementing procedures to increase first time fixes on kitchen equipment
• Supervising schedules, sequences, and assignments for technical work activities, based on work priorities, and skill of personnel
• Schedules include technical (collaboration with the Service Manager) and coordination activities.
• Meeting new sales goals provided at the beginning of each year

- 2022 Goal $750,000

- 2022 Actual Sales 2.3 Million

- 2023 Goal 1.7 Million

- 2023 Actual Sales 2.4 Million

• Attended the Macon County Law Enforcement Training Center.

• Directing and supporting activities involving sales of products and services of kitchen equipment
• Resolving customer complaints regarding parts or service
• Preparing sales budgets and approving budget expenditures
• Supervising schedules, sequences, and assignments for technical work activities, based on work priorities, and skill of personnel
• Developing, implementing, and evaluating sales operation policies and procedures
• Determining price schedules and discount rates
• Monitoring customer preferences to determine focus of sales efforts
• Representing ESI at trade association meetings to promote products and services
• Researching, developing, implementing, and evaluating information technology needs in sales and customer service operations.
• Coordinated with marketing team to create targeted campaigns, increasing brand recognition and customer engagement.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Helped customers maintain HVAC, cooking, and refrigeration equipment
• Implemented procedures to ensure the end user has a great experience.

• Complete scheduling of technical services utilizing the Dispatch Report and other tools
• Work order reclamation and verification of time(labor hours) and materials
• Delivering complete and accurate work orders to the accounting department for invoicing
• Proper safeguarding of inventory, company vehicles and other company assets
• Ensuring a high level of communication with customer base, technicians, manufacturers and the ESI corporate office as it relates to effective coordination of jobs
• Coordinating lead technicians to orders for service that require special attention
• Farming" sales efforts in respect to current customers
• Hunting" sales efforts as it relates to new and existing customers; active communication with the Sales and Coordination Manager is imperative.

• Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
• Complies with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions
• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols
• Controls inventory levels by conducting physical counts; reconciling with data storage system
• Maintains physical condition of warehouse by planning and implementing new design layouts.