Thomas Everts

As essential worker during Covid-19 Pandemic I served as nutrition lifeline for individuals and families in lockdown; routinely picked up and delivered 20-25 food deliveries per day, working 60-70 hours per week and at varying times during day depending on peak business flows.

• Worked with customers to design and build their vision of their ideal outdoor lifestyle.
• Designed pools, spas, hardscapes, landscapes, fire scape and outdoor living space.
• Plotted designs in 3D software and coordinated blueprints, time tables and materials with in-house construction department.
• Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
• Obtained approval of concepts by submitting rough drafts to management or to client.
• Identified design requirements for each project.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Called prospective clients in multiple market areas to explain products offered and qualify leads.
• Identify prospects based on their health and ability to pass Underwriting for insurability, void of pre-existing conditions.
• Provided customer service outbound calls per shift by answering questions and providing basic troubleshooting support.
• Advised customers about new products and assisted customers in determining best health insurance product for their family's needs.

I had entered USAA training program and voluntarily left after two months to attend to out of state family matters concerning health and well-being of my parents.

• Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
• Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
• Provided specialized financial planning support for clients with diverse portfolios and individual needs.
• Delivered strategic investment advice for individual and corporate clients.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
• Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
• Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.

• Responsible for representing Bell Ford under business core principals of character
• Mastered presentation skills of all new Ford products and achieved certification
• Served as a consultant to existing and new lease customers to help them understand their lease end purchase and acquisition options
• Trained new associates in successful sales and performance strategies.
• Assisted sales team with completing customer transactions and managing issues.

• Purchased two franchise territories in Portland metropolitan area consisting of white-collar demographics.
• Worked hand in hand with our business partners to ensure our customers 5-Star level of satisfaction with our service by promoting and honoring our service guarantees.
• Developed business with over 5500 customers and gross sales of over $300,000 annually.

• Trained in and responsible for developing extraordinary meetings and creating catered events that met and exceeded client expectations.
• Responsible for coordinating and developing the annual department sales budget of the various properties I worked at.
• Developed strong negotiating skills to foster win/win outcomes for Marriott and our catering customers
• Typically exceeded personal annual sales goals by 10-15% of my budgeted responsibility and exceeded profit goals by 20-25% on annual basis.
• Served at 4 separate properties, each with distinct markets

• Managed a geographical territory of assigned accounts
• Prospected and identified start up companies for possible viable future business
• Worked with engineering departments of my clients to design products through introduction of data, sample components, Intel development systems, and ongoing interface with OEM Reps.

Transported prepared meals and inflight service equipment and supplies from the Marriott In-Flite kitchen to the service ramp of the airport and loaded such provisions on the commercial scheduled and charted aircraft of Marriott's respective clients at the LAS station.

• Generally worked at least 50 hours per week during while attending UNLV and oftentimes upwards of 65 hours during peak travel periods.