Summary
Overview
Work History
Education
Skills
Dean's List
Timeline
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Thomas Falcone

STATEN ISLAND,NY

Summary

I am committed to bringing my strong work ethic, attention to detail, and dedication to customer service into a retail environment where I can grow, contribute to a team, and create positive experiences for every customer. My goal is to deliver dependable, people-focused service while continually learning and developing new skills.

Knowledgeable in customer support with solid foundation in administrative tasks and office support. Contributed to streamlining filing systems and improving document accuracy. Demonstrated proficiency in data entry and communication.

Overview

5
5
years of professional experience

Work History

Data Entry

Orlin and Cohen Orthopedic's group
06.2024 - 05.2025
  • Customer Service & Communication – Experienced in interacting with patients and healthcare providers with professionalism and empathy; skilled in clear, respectful communication.
  • Attention to Detail – Maintained accurate medical records and insurance documentation; consistently ensures precision in all tasks.
  • Multitasking & Time Management – Balanced data entry, phone calls, and administrative support in a fast-paced medical office.
  • Point of Sale (POS) System Familiarity – Quick to learn new systems; comfortable using digital platforms and following transaction protocols.
  • Team Collaboration – Worked closely with medical staff and administrative teams to support patient care and workflow.
  • Problem Solving – Resolved data discrepancies and assisted in streamlining office processes; adaptable to challenges.
  • Confidentiality & Professionalism – Trusted with sensitive patient information; understands the importance of discretion and integrity.
  • Inventory & Organization – Assisted with managing medical supply logs and inventory; experienced in maintaining organized, efficient workspace
  • Grade
  • 5 Hrs/Week
  • Total Hours: 1300

Busboy at a catering hall

Moonlight Catering
04.2020 - 05.2023
  • Customer-Focused Service: Delivered attentive, friendly support to guests in a high-volume setting, ensuring a positive and efficient experience — directly applicable to retail customer interactions.
  • Team-Oriented: Collaborated with staff to manage event flow, demonstrating strong teamwork and communication under pressure.
  • Fast-Paced Efficiency: Maintained speed and accuracy while multitasking, a key asset during busy retail hours and peak seasons.
  • Attention to Detail: Ensured tables, dining areas, and event setups were spotless and orderly — skills easily transferred to maintaining clean and organized retail spaces.
  • Problem-Solving on the Go: Quickly addressed guest needs and unexpected issues, staying calm and professional in dynamic environments.
  • Reliability & Punctuality: Known for showing up on time, staying until tasks were complete, and being a dependable part of the team.
  • Adaptability: Comfortable adjusting to changing tasks, schedules, and priorities — essential in retail settings.
  • Strong Work Ethic: Willing to go above and beyond to support team goals, restock supplies, or help in any area that needs attention.
  • Grade
  • 20 Hrs/Week
  • Total Hours: 3120

Education

Wagner College
08.2025

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Saint Johns University
Jamaica, NY
05.2024

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Monsignor Farrell
Staten Island, New York
05.2023

Skills

  • Data entry efficiency
  • Data entry and management
  • Stress tolerance
  • Fast paced environment adaptability
  • Cleaning and sanitation
  • Flexible schedule availability
  • Strong teamwork
  • Reliability and punctuality
  • Task delegation
  • Guest assistance
  • Supply restocking

Dean's List

Achieved a GPA of 3.8 and have made the Dean's list 


Timeline

Data Entry

Orlin and Cohen Orthopedic's group
06.2024 - 05.2025

Busboy at a catering hall

Moonlight Catering
04.2020 - 05.2023

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Saint Johns University

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Monsignor Farrell

Wagner College

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