THOMAS FERRARI
Cheshire,CT
Summary
Accomplished Inside/Outside Sales Representative and Customer Success Manager with a solid sales history and in-depth relationship experience. I'm committed to meeting performance goals and building relationships in any industry I'm in. I believe in going the extra mile, being a team player and always putting the customer first. I bring a positive attitude with me every day I go to work.
Overview
15
15
years of professional experience
Work History
Federal Inside/Regional Outside Sales Representative
Pexip
Herndon, VA
04.2021 - 01.2024
- Part of our Federal team that brought in 1.2 million dollars in revenue
- As an outside sales rep in '23 generated 400k in sales
- Leading sales rep in '23 selling our "professional services" offering
- Scheduled and executed demos with prospective customers
- Followed up with new accounts to check satisfaction and offer additional support
- Negotiated and closed new sales contracts and service agreements to achieve YOY customer base growth
- Collaborated with Pexip's channel partners to smoothly bring in purchase orders
- Managed leads effectively, including continuously generating new opportunities and developing warm leads to acquire business
- Kept up-to-date on current and upcoming product and service offerings
- Used cross-selling and upselling to boost value of customer purchases
- Developed and leveraged industry relationships to cultivate new business prospects
Customer Success Manager/Renewal Account Mgr
Vbrick
North Haven, CT
12.2012 - 04.2021
- Managed a portfolio of 500 accounts totaling $7.5 million annually in '21
- Exceeded yearly quota from '17-'20, totaling $18 million dollars in revenue
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction
- Negotiated directly with end user or through channel partner to ensure timely execution of maintenance contract
- Built relationships with our resellers that own accounts in order to properly bring in a renewal on time
- Build quotes 500+ quotes per year, delivering them directly after initial sale
- 20+ outbound calls daily to customers who need to renew their maintenance contract
- Negotiated multi-year renewals
Account Manager/Recruiter Lead
Aerotek
Meriden, CT
10.2008 - 12.2012
- Managed 25+ active accounts, with over 150 contractors
- Managed a portfolio that brought in 1.7 million in revenue to our company over 3 years
- Landed 7 new accounts in 2012 that had never worked with Aerotek in the past
- Negotiated bill rates, contract durations and other important aspects in order to have a potential client to sign our Services Agreement
- Sought out and maintained client relationships, acting as a partner and coming up with solutions to their problems to save them both time and money
- As the lead Aviation recruiter I finished Top 5 out of 125 nationwide recruiters for 3 straight years
- 50+ cold calls per day, with the goal of setting 1-2 meetings with qualified candidates
- Manage and mentor my two recruiters, delegating responsibilities on a day to day basis, and making sure they hit their weekly/monthly/quarterly goals
- Trained my recruiters to execute paperwork and the onboarding process for all new contract hires
- Interview and screen out all potential new hires for Aerotek
- Sent seed letters and follow up with hand-written letters to clients I've met with
- As a recruiter I managed a portfolio that included 50-75 contractors on my books at all times
- Prepared all potential contractors for their client interviews
- Sought out referrals from each phone call for a better speed-to-market recruiting effort
- Handled all aspects of paperwork, including employment agreements, tax forms, identification and fingerprinting, and explaining Aerotek's benefits package
Education
B.A - English
Southern Connecticut State University
Awards
Two-time 'contest winner' while a recruiter at Aerotek - reached my yearly sales goal (earned a trip to Cancun)
Volunteer of the Year at my church in 2022 - New Life Church
Timeline
Federal Inside/Regional Outside Sales Representative
Pexip
04.2021 - 01.2024
Customer Success Manager/Renewal Account Mgr
Vbrick
12.2012 - 04.2021
Account Manager/Recruiter Lead
Aerotek
10.2008 - 12.2012
B.A - English
Southern Connecticut State University
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