Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Fielder

Albertville,AL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Credit Manager

Bestway Rent To Own
04.2016 - Current
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Achieve credit standards following Bestway policy, while abiding by State and Federal law
  • Ensure proper and on time payments are made by customers.
  • Build great customer relationships by using communication and service skills to ensure customer retention and enhancing the customer's experience
  • Be proficient at the Credit and Sales minutes
  • Have professional communication and problem solving skills with customers and co-workers
  • Manage Sales Reps to be efficient when doing deliveries, returns, service calls, and field collections
  • Maintain, organize, protect, and store products in the stock room
  • Be able to explain rental agreement
  • Ensure company vehicles are maintained and serviced as needed
  • Ability to lead staff when Store Manager is absent

Assistant Manager

Walmart
01.2010 - 07.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Assistant General Manager

Wawa Food Markets
11.2006 - 05.2009
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Hire, train, manage store associates
  • Coach and develop store team

Education

Accounting

Atlantic Cape Community College
Mays Landing, NJ

High School Diploma -

Ocean City High School
Ocean City, NJ
06.1999

Skills

  • Communication skills
  • Problem Solving
  • Customer Service
  • Goals and Performance
  • Employee Scheduling
  • Staff Management
  • Order Supplies
  • Time Management
  • Financial Statements

Timeline

Credit Manager

Bestway Rent To Own
04.2016 - Current

Assistant Manager

Walmart
01.2010 - 07.2015

Assistant General Manager

Wawa Food Markets
11.2006 - 05.2009

Accounting

Atlantic Cape Community College

High School Diploma -

Ocean City High School

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Thomas Fielder