Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Finan

Charlotte,NC

Summary

Dynamic leader with proven expertise in workflow planning and customer service management, honed across roles at Food Lion and other leading retailers. Excelled in reducing waste by 25%, enhancing team efficiency, and elevating customer satisfaction through exceptional service. Skilled in inventory merchandising and fostering positive work environments, demonstrating a blend of strategic vision and interpersonal communication.

Overview

7
7
years of professional experience

Work History

Grocery Manager/ Mod

Food Lion
10.2020 - Current
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Performed key tasks to promote inviting grocery store appearance.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Orchestrated performance-oriented environment by closely supporting team members.

General Merchandise Manager

Dollar Tree
08.2020 - 10.2020
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

1st Shift Supervisor

Sam's Club
01.2018 - 08.2020
  • Trained new employees and conducted refresher training for current employees.
  • Initiated performance reviews for employees within area of responsibility.
  • Tracked progress of activities in functional area and made adjustments to achieve objectives and report status.
  • Used independent judgment to assign work to meet production or quality requirements, objectives and goals.
  • Supervised, directed, trained and assisted staff in performing support functions related to function assigned.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Supervised ongoing daily production phases.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Coordinated project workflows for departments.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Implemented policies and standard operating procedures for continuous improvement.

3rd Shift Team Leader

Harris Teeter
07.2017 - 01.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

GED -

New Dorp High School
Staten Island, NY
10.1999

Skills

  • Training and mentoring
  • Task Delegation
  • Product Merchandising
  • Workflow Planning
  • Visual Merchandising
  • Employee Management
  • Ordering of products
  • Store maintenance
  • Safety Monitoring
  • Scheduling Coordination
  • Coordination of inventory

Timeline

Grocery Manager/ Mod

Food Lion
10.2020 - Current

General Merchandise Manager

Dollar Tree
08.2020 - 10.2020

1st Shift Supervisor

Sam's Club
01.2018 - 08.2020

3rd Shift Team Leader

Harris Teeter
07.2017 - 01.2018

GED -

New Dorp High School

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Thomas Finan