Thomas Flaherty
Account Executive
Choctaw ,Oklahoma
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
12
12
years of professional experience
Work History
Account Executive
Dell Technologies
, California
11.2021 - Current
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Trained clients on product features and updates to secure buy-in.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Managed a book of business worth $86 Million across the state of California
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
Account Manager III
Dell Technologies
Oklahoma City, Oklahoma
02.2017 - 11.2021
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction
- Elevated account management by predicting potential competitive threats and outlining proactive solutions
- Managed book of business worth $12.9 Million across 28 accounts
- Developed highly profitable pipeline based on multiple sales penetration techniques
- Developed deep knowledge of customer businesses and relationship to company objectives
Senior Sales Representative
Blue Green Vacations
Oklahoma City, Oklahoma
08.2015 - 02.2017
- Managed and motivated sales team to increase trips sold each week.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Provided timely project management while adhering to budget constraints.
- Optimized workflow processes and monitored weekly sales to draft reports for continuous improvement planning.
Gun Counter Sales Associate
Bass Pro Shops
Oklahoma City, Oklahoma
05.2014 - 08.2015
- Tracked stock using company inventory management software.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Sears Roebuck And Company
Midwest City, Oklahoma
02.2013 - 10.2014
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Prepared merchandise for sales floor by pricing or tagging.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Developed, marketed and sold full range of Tractor products, including warranties and accessories.
Waiter
Old Chicago Pizza And Taproom
Midwest City, Oklahoma
04.2013 - 05.2014
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waiter
El Nino Mexican Restaurant
Harrah, OK
06.2012 - 05.2013
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Displayed enthusiasm and promoted amazing service to customers, successfully increasing referrals and walk-in business.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Education
Associate of Arts - Business
Rose State College
Oklahoma City, OKHigh School Diploma -
Rossview High School
Clarksville, TN2012
Skills
- Relationship building and management
- Customer presentations
- Business development and planning
- Forecast preparation
- Oral and written communication
- Sales reporting
- Lead Generation
- Networking skills
- Prioritizing workflows
- Account servicing
- Business Development and Planning
- Progress Reporting
- Sales strategy
- Brand promotion
Timeline
Account Executive
Dell Technologies
11.2021 - Current
Account Manager III
Dell Technologies
02.2017 - 11.2021
Senior Sales Representative
Blue Green Vacations
08.2015 - 02.2017
Gun Counter Sales Associate
Bass Pro Shops
05.2014 - 08.2015
Waiter
Old Chicago Pizza And Taproom
04.2013 - 05.2014
Sales Associate
Sears Roebuck And Company
02.2013 - 10.2014
Waiter
El Nino Mexican Restaurant
06.2012 - 05.2013
Associate of Arts - Business
Rose State College
High School Diploma -
Rossview High School
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