Thomas Floen
Summary
Seasoned professional with a robust background in sales leadership and operations management, notably at RE/MAX. Excelled in customer relations and negotiation, driving significant business growth through strategic relationship building and team oversight. Demonstrated expertise in marketing and sales management, achieving notable client satisfaction and repeat business.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Owner/Broker
RE/MAX
02.1989 - 03.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Salesperson
Budweiser Chevrolet
11.1989 - 03.1991
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
Sales Associate
Thornton Chevrolet
01.1989 - 03.1990
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
Salesperson
Budweiser Chevrolet
01.1988 - 03.1990
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Sales Associate
Lou Bachrodt Chevrolet
04.1989 - 02.1990
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Pricing Trade-ins
Sales Manager
Culiver Chevrolet, Pontiac, Buick, GMC
10.1988 - 01.1990
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Assembly Line Worker
GMAD
11.1981 - 09.1983
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Defense Contractor
Blackwater
01.1977 - 02.1981
- Handled crisis situations at client sites using training and calm, level-headed style.
- Supported business development efforts by contributing to the creation of compelling proposals that showcased the organization''s strengths and capabilities.
- Operated innovative and wireless technology at client-specific sites.
- Collaborated with cross-functional teams to design and deliver cutting-edge defense products.
- Evaluated emerging technologies for potential applications in defense contracting projects, maintaining a competitive edge in the industry.
- Implemented rigorous quality control processes, ensuring all products met or exceeded required specifications.
- Provided expert guidance on compliance with relevant regulations, reducing the risk of fines or penalties for noncompliance.
- Established strong relationships with key stakeholders, fostering collaboration and communication throughout project lifecycles.
- Protected people and property with high-quality security services.
- Conducted thorough risk assessments to identify potential vulnerabilities and develop appropriate mitigation strategies.
Soldier
USMC
02.1974 - 01.1979
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Ensured mission success with diligent planning, coordination, and execution of various tasks.
- Analyzed intelligence data to predict enemy movements and strategies.
Education
Bachelor of Arts - Film
University of Wisconsin, Madison
Madison, WI10-1972
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business management
- Marketing
- Team oversight
- Sales leadership
- Negotiation
- Consulting
- Contract management
- Sales management
Certification
- [State] Driver's License
Timeline
Salesperson
Budweiser Chevrolet
11.1989 - 03.1991
Sales Associate
Lou Bachrodt Chevrolet
04.1989 - 02.1990
Owner/Broker
RE/MAX
02.1989 - 03.2013
Sales Associate
Thornton Chevrolet
01.1989 - 03.1990
Sales Manager
Culiver Chevrolet, Pontiac, Buick, GMC
10.1988 - 01.1990
Salesperson
Budweiser Chevrolet
01.1988 - 03.1990
Assembly Line Worker
GMAD
11.1981 - 09.1983
Defense Contractor
Blackwater
01.1977 - 02.1981
Soldier
USMC
02.1974 - 01.1979
- [State] Driver's License
Bachelor of Arts - Film
University of Wisconsin, Madison
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