Thomas Foote

• Fabricated pieces by hand and using specialized equipment.
• Regularly collaborated with other professionals like gemstone experts or watchmakers for complex projects, ensuring a seamless and well-rounded final product.
• Streamlined production processes by implementing efficient techniques that reduced lead times without sacrificing quality.
• Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
• Conducted regular maintenance on tools and equipment, prolonging their lifespan and minimizing downtime due to malfunctions.
• Promoted store events and special offers through engaging social media content, attracting new clientele and boosting overall visibility.
• Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
• Enhanced customer satisfaction by designing and crafting unique, high-quality pieces.
• Development of marketing materials showcasing the latest designs, generating interest from potential customers.

Providing system repair services to individuals and optical professionals

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.