THOMAS FOSTER

Dynamic Sr Service Desk Analyst with over 17 years at HCA, excelling in incident management and technical support. Proven track record in enhancing IT infrastructure and resolving complex issues. Skilled in ticketing systems and committed to delivering exceptional customer service through effective communication and teamwork.

• Resolved product issue through consumer testing.
• Achieved [Result] by completing [Task] with accuracy and efficiency.
• Supervised team of 15 staff members.
• Collaborated with team of Three in the development of multiple projects With application, network and Clinical teams.

• A+ Certification
• Windows 2000

• 10 years Gateway – (Team Lead & Trainer)
• Took second level calls as needed from 1st level techs
• Instructed techs on fixes I found from those calls
• Worked with Manager and Director on guiding team to success
• As instructor would put together training material
• Set up and instructed on labs needed for training and troubleshooting.
• 1 year sprint (Contract work)
• Worked with internal employees and customers on computer and phone issues
• 1 year Truman Medical center Contract
• Worked night shift
• Answered phones, troubleshot as needed
• If needed would go to area and work hands on to fix IT issue.
• Set up and ran server tape backups every night
• Printed reports for each division and dispatched to departments
• 8 Mo. H&R block (Contract)
• Helped set. Up and implement tax workstations
• Answered phones to help tax preparers implement software