Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Thomas Fowler

San Antonio

Summary

Accomplished retail management professional with a proven track record at Walmart Inc., adept in operations management and team leadership. Excelled in enhancing customer satisfaction and streamlining store operations, achieving a significant increase in sales targets. Skilled in inventory management and employee training, demonstrating exceptional problem-solving abilities and a commitment to excellence.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Store Manager

Dollar Tree Stores
10.2024 - Current

Overall general store management

Ordering supplies and frozen foods

Maintaining cash controls

Managing schedules and associates time

Hiring new talent

Disciplinary actions as needed

Responsible for the supervision of the store, handle issues of customer service, recruit and accountability with staff, conduct staff interviews and coaching, evaluate the performance of staff, coordinate training and development of

staff special strength, motivate associates in the store, determine the needs of the associates, handle cash

management duties, contribute to the goals and sales target of the store, ensure improvement in the financial

performance of assigned areas, ensure that the regulatory procedures and company policies are complied with, model customer service approaches, ensure that customers complaints, needs, and issues are resolved within the

provided guidelines and standards of Dollar Tree, provide supervision to staff on assigned tasks, ensure that the store

is well stocked at all times, ensure good relationship with vendors, and understand seasons and ensure products on demand in the season are well in stock and well positioned. Analyzed and evaluate the trends in the monthly,

quarterly and yearly P & L statements. Assist in the apprehension of suspects of retail theft and fraud.

NOPASM

The Home Depot Inc
12.2021 - 06.2024

Responsible for the supervision of the store, handle issues of customer service, recruit and accountability with staff, conduct staff interviews and coaching, evaluate the performance of staff, coordinate training and development of

staff special strength, motivate associates in the store, determine the needs of the associates, handle cash

management duties, contribute to the goals and sales target of the store, ensure improvement in the financial

performance of assigned areas, ensure that the regulatory procedures and company policies are complied with, model customer service approaches, ensure that customers complaints, needs, and issues are resolved within the

provided guidelines and standards of The Home Depot, provide supervision to staff on assigned tasks, ensure that the store

is well stocked at all times, ensure good relationship with vendors, and understand seasons and ensure products on demand in the season are well in stock and well positioned. Analyzed and evaluate the trends in the monthly,

quarterly and yearly P & L statements. Assist in the apprehension of suspects of retail theft and fraud.

Deli/Hot Foods Manager

Mariano's
01.2020 - 12.2021

Responsible for the supervision of the store, handle issues of customer service, recruit and accountability with staff, conduct staff interviews and coaching, evaluate the performance of staff, coordinate training and development of

staff special strength, motivate associates in the store, determine the needs of the associates, handle cash

management duties, contribute to the goals and sales target of the store, ensure improvement in the financial

performance of assigned areas, ensure that the regulatory procedures and company policies are complied with, model customer service approaches, ensure that customers complaints, needs, and issues are resolved within the

provided guidelines and standards of Kroger's, provide supervision to staff on assigned tasks, ensure that the store

is well stocked at all times, ensure good relationship with vendors, and understand seasons and ensure products on demand in the season are well in stock and well positioned. Analyzed and evaluate the trends in the monthly,

quarterly and yearly P & L statements. Assist in the apprehension of suspects of retail theft and fraud.

Assistant Manager

Walmart Inc.
08.2001 - 09.2019

Responsible for the supervision of the store, handle issues of customer service, recruit and accountability with staff, conduct staff interviews and coaching, evaluate the performance of staff, coordinate training and development of


staff special strength, motivate associates in the store, determine the needs of the associates, handle cash


management duties, contribute to the goals and sales target of the store, ensure improvement in the financial


performance of assigned areas, ensure that the regulatory procedures and company policies are complied with, model customer service approaches, ensure that customers complaints, needs, and issues are resolved within the


provided guidelines and standards of Walmart, provide supervision to staff on assigned tasks, ensure that the store


is well stocked at all times, ensure good relationship with vendors, and understand seasons and ensure products on demand in the season are well in stock and well positioned. Analyzed and evaluate the trends in the monthly,


quarterly and yearly P & L statements. Assist in the apprehension of suspects of retail theft and fraud.




Other positions held with Walmart:




Auto Care Center Manager


Auto Care Center Service Manager


Electronics Department Manager


Backroom Zone Manager


IMS 2nd Shift Supervisor


Customer Service Manager


Home Department Manager


Support Manager


Electronics Sales Associate


Courtesy Associate/Cashier

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Recruiting and hiring
  • Operations management
  • Leadership development
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff supervision
  • Staff management
  • Sales expertise
  • Employee scheduling
  • Accurate cash handling
  • Opening and closing procedures
  • Documentation and reporting
  • Relationship building and management
  • Operations
  • Order management
  • Sales strategies
  • Retail sales techniques
  • Product merchandising
  • Payroll management
  • Customer response
  • Bank deposit procedures
  • Loss prevention
  • Bank and safe deposits
  • Inventory oversight
  • Loss prevention procedures
  • Performance reviews
  • Maximizing profitability
  • Vendor management
  • Delegating work
  • Operations oversight
  • Employee terminations
  • Talent recruitment
  • Systems and software expertise
  • Security system monitoring

Certification

Wicklander Certification

Timeline

Store Manager

Dollar Tree Stores
10.2024 - Current

NOPASM

The Home Depot Inc
12.2021 - 06.2024

Deli/Hot Foods Manager

Mariano's
01.2020 - 12.2021

Assistant Manager

Walmart Inc.
08.2001 - 09.2019

Wicklander Certification

Thomas Fowler