THOMAS F. QUALLS, JR.
Harrison,AR
Summary
Seasoned Manager; leveraging 30+ years in the United States Air Force and U.S. Intelligence community and industry. Highly skilled as a leader, manager and negotiator. Possesses superior knowledge and practical application of communication networks, systems, cyber, computer, physical and personnel security. Outstanding team building, training, coaching, mentoring, performance management and professional acumen. A highly effective agent for organizational development and change management.
Results-driven professional with history of leading teams to achieve operational goals and enhance service delivery. Known for strong focus on team collaboration and adaptability to changing needs. Expertise in strategic planning and optimizing resource allocation.
Knowledgeable Leader and Manager with background in leading dynamic teams and enhancing operational efficiency. Proven ability to drive project success and implement strategic initiatives. Demonstrated leadership in fostering team collaboration and improving service quality.
Experienced with leading high-performing teams and improving operational processes. Utilizes strategic planning and resource management to drive success. Track record of fostering collaborative environments and enhancing service quality.
Overview
16
16
years of professional experience
Work History
Unit Director Facilities/Custodial Services
SSC Services For Education
07.2018 - 05.2021
- Directed operational strategies to enhance unit performance and efficiency.
- Mentored staff of 33, fostering professional growth and team collaboration.
- Implemented process improvements that streamlined workflows and reduced downtime by 25 percent.
- Analyzed performance metrics to identify trends and drive strategic initiatives.
- Coordinated cross-functional teams to achieve project goals within deadlines.
- Developed training programs to enhance staff competencies and service delivery.
- Oversaw budget management, ensuring optimal resource allocation across units.
- Cultivated stakeholder relationships to support organizational objectives and initiatives.
- Reduced staff turnover rates by fostering a supportive work environment and providing professional development opportunities.
Disaster Program Manager
American Red Cross
06.2014 - 07.2016
- Directed 100+ personnel in the implementation of the disaster services program in 15 counties in Southwest Arkansas. Led and managed a team for the implementation of the disaster preparedness, response and recovery programs and rendered over $100K in aid and relief funds.
- Partnered with local and state government officials to ensure communities and individuals affected by disasters had their immediate needs met during contingencies. Served 500+ families and 1300 individuals.
Security Manager
General Dynamics
07.2011 - 11.2013
- Developed and implemented security protocols to enhance safety measures across facilities.
- Conducted thorough risk assessments to identify vulnerabilities and recommend mitigation strategies.
- Led training sessions for staff of 45 on emergency procedures and security best practices.
- Coordinated incident response efforts, ensuring timely resolution of security breaches.
- Collaborated with law enforcement agencies to strengthen community safety initiatives.
- Analyzed security data to drive improvements in operational efficiency and resource allocation.
- Managed vendor relationships for security equipment procurement and system maintenance.
- Oversaw compliance with industry regulations and internal policies regarding safety standards.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
Diplomatic Security Officer
Intercon Security (U.S. State Department Subcontractor)
08.2009 - 06.2011
- Protected and accounted for over $10M in U.S. Passports and equipment and 275 contractor and government personnel
- Managed; special events, emergencies, dignitary protection, & enforcing federal regulations; emergency responses to security alerts & civil disturbances; protection & enforcement of the control of classified material & personally identifiable information; package and vehicle inspections & physical searches of persons.
- Performed continuous surveillance-detection for indicators/warnings of pre-operational attacks planning/surveillance & for individuals identified as possible threats by various federal, state and local law enforcement agencies; protection/enforcement of rules, regulations of US Government controlled property and operations.
Senior Manager/Mission Support
United States Air Force
06.2008 - 06.2009
- Managed 1,242 personnel in several diverse units, Primary Superintendent over 5 others on the installation.
- Selected and coordinated with individuals across the various groups to fill unique deployment taskings for senior leadership during Operation ENDURING FREEDOM.
- Provided outstanding leadership in the support of Hurricane Gustav and Ike; resulted in the movement of 515 passengers and 44.7 tons of cargo.
- Provided decision making, oversight and advice were vital to the organizations “Excellent” ratings during Air Education Training Command's 2008 Operational Readiness Inspection; ensured a smooth transition to the Air Mobility Command, which assumed base after inspection.
- Awarded Meritorious Service Medal for leading the installation to 34 command and 7 Air Force level Awards.
- Mentored junior managers, fostering leadership development and enhancing team performance.
- Developed and implemented training programs to ensure compliance with military standards and regulations.
- Coordinated resource allocation for mission-critical projects, optimizing budget utilization and personnel deployment.
- Led strategic planning initiatives to improve operational efficiency across multiple departments.
Senior Manager/Executive Travel Communications
United States Air Force
06.2005 - 06.2006
- Led a team of 44 handpicked Air Force Communicators providing VIP worldwide executive travel communications to the Secretary of Defense (SECDEF), Chairman Joint Chiefs of Staff (CJCS), Chief and Vice Chief of Staff U.S. Air Force (CSAF, VCSAF).
- Drafted, championed, and received a 30% manpower increase, solved team high ops tempo strain, marked first travel communications team dedicated to CSAF and VCSAF
- Reallocated manpower to SECDEF team to provide 100% coverage to missions directly supporting Operation NOBLE EAGLE, which provided communications and security from air to ground defense of Washington, D.C.
- Expertly designed & submitted the Communications Structure of the Air Force District of Washington; created new communications organization and avoided 80K in contract man-hours, decreased communication circuit costs by $200K.
- Superior efforts in this position resulted in selection to Chief Master Sergeant (highest enlisted grade) and the awards of an Air Force Meritorious Service Medal and Air Force Achievement Medal.
- Led cross-functional teams to enhance operational readiness and mission success.
- Developed strategic plans for resource allocation and personnel management.
- Oversaw training programs, ensuring compliance with military standards and enhancing team capabilities.
- Implemented process improvements that streamlined operations and reduced response times.
Education
Master of Business Administration (MBA) - Organizational Security Management
Webster University
St. Louis, MO01.2011
Bachelor of Arts (BA) - Criminal Justice
American Military University
Charlestown, WV01.2009
Associate of Arts - Information And Computer Systems
Community College of The Air Force
Montgomery, AL04-2026
Skills
- Seasoned Manager; leveraging 30 years in the United States Air Force and US Intelligence community and industry Highly skilled as a leader, manager and negotiator Possesses superior knowledge and practical application of communication networks, systems, cyber, computer, physical and personnel security Outstanding team building, training, coaching, mentoring, performance management and professional acumen A highly effective agent for organizational development and change management Areas of expertise:
- Organizational Manager/Leader
- Personnel Development
- Safety Manager
- Awards and Recognition Programs
- Security Manager
- VIP Support
- Property accountability
- Personnel Evaluation
- Public Relations
- Risk Management
- Incident Investigation
- Physical Security
- Threat Assessment
- Disciplinary Action
- Conflict Resolution
- Program Manager
- Community/Government Liaison
- Personnel Security
- Large Complex Projects
- Security incident response
- Operations Management
- Training Manager
- Asset Protection
- Account Management
- Operations management
- CRM management
- Staff development
- Network administration
- Cybersecurity management
ADDITIONAL VOLUNTEER/WORK EXPERIENCE
Alderman, Town Council Member, Fountain Lake, AR, 2010-01, 2016-11, Principal assistant and consultant to the Mayor on community relations, budgeting, annexation and security
Timeline
Unit Director Facilities/Custodial Services
SSC Services For Education
07.2018 - 05.2021
Disaster Program Manager
American Red Cross
06.2014 - 07.2016
Security Manager
General Dynamics
07.2011 - 11.2013
Diplomatic Security Officer
Intercon Security (U.S. State Department Subcontractor)
08.2009 - 06.2011
Senior Manager/Mission Support
United States Air Force
06.2008 - 06.2009
Senior Manager/Executive Travel Communications
United States Air Force
06.2005 - 06.2006
Bachelor of Arts (BA) - Criminal Justice
American Military University
Master of Business Administration (MBA) - Organizational Security Management
Webster University
Associate of Arts - Information And Computer Systems
Community College of The Air Force
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