Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Thomas Francis
Delivery Driver
Philadelphia,United States
Summary
Overview
15
years of professional experience
Work History
U-HaulGlenside, PA
Customer Service Representative
01.2008 - 07.2011
Job overview
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored new employees on procedures and policies to maximize team performance.
U-HaulFeasterville, PA
Transfer Driver
07.2011 - 08.2015
Job overview
- Observed driving regulations and safety procedures, maintaining excellent safe driving
- Maintained safe driving habits to protect property and general public on roadways.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
- Followed regular schedule of pickups for individual customers and groups.
- Obtained signatures needed to complete and process paperwork.
McGrory Moving and Junk RemovalGlenolden, PA
Driver/Professional Mover
01.2013 - 08.2015
Job overview
- Maintained safe driving habits to protect property and general public on roadways.
- Walked through customer sites with checklists to verify job completion.
- Moved over customer boxes weighing up to 75 lbs to and from trucks, working quickly to maintain schedules.
- Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
- Wrote and followed quality and service standards for box packing and maintained 100% customer satisfaction rates.
- Loaded and unloaded company trucks with tools, equipment and furniture.
- Communicated with customers regarding moving needs and deadlines.
- Secured items in truck by strapping over protective padding.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Followed customer instructions about placement of items and special considerations for handling.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Coordinated pick-ups and deliveries with clients.
- Labeled packages and boxes to keep track of client items.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Handled customer transactions for services rendered and helped clients fill out appropriate paperwork.
RAC/Rent-A-CenterAudubon, NJ
Delivery Truck Driver
08.2015 - 09.2019
Job overview
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Loaded, balanced and secured product to safely transport goods.
- Maintained safe driving habits to protect property and general public on roadways.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Operated Box truck to move Household products and materials across New Jersey area.
- Notified customers of delays to decrease calls to support.
- Performed deliveries throughout greater New Jersey area.
RAC/ Rent-A-CenterPhoenixville, PA
Customer Service Rep/Delivery Driver
08.2015 - 10.2019
Job overview
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
MedzoomerMiddletown, DE
Delivery Medicine/Prescription Courier
10.2019 - 02.2021
Job overview
- Used own vehicle to deliver medicine prescriptions from the pharmacy to the patients front door.
- Sorted parcels according to delivery route.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Maintained adherence to stringent delivery deadlines.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
- Obtained official signatures and required payments for different types of deliveries.
- Documented items transported, recipient information and problems.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Tracked delivery records with manifests using smartphones for customer signatures.
UberPhiladelphia, PA
Driver
11.2019 - Current
Job overview
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Secured merchandise, avoiding damage during transportation.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Picked up clients from specific locations to transport and drop off at destinations.
- Saved fuel by leveraging GPS to identify faster routes.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Transported clients to specified destinations safely and on-time.
- Collected payments for goods delivered or unloaded.
Non-Stop Couriers INC.Philadelphia, PA
Delivery Courier
01.2021 - 01.2022
Job overview
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Inspected and monitored delivery vehicle and performed basic maintenance.
- Checked and secured package loads before deliveries.
- Coordinated parcel delivery using strong time management skills.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
- Scanned inbound and outbound packages to sort for destination.
CarvanaDelanco, NJ
Detail Specialist
01.2022 - Current
Job overview
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Washed wide range of vehicles each day.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Inspected vehicle to verify pristine appearance for customer.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Removed minor flaws in refinish using sanding and buffing.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
DoorDashPhiladelphia, PA
Food Delivery Driver
05.2022 - Current
Job overview
- Delivered fresh food to customers across local area.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Carried food in insulated bags to maintain hot or cold temperature.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Navigated local streets and highways with ease using GPS system.
- Analyzed customer address to determine best route for timely delivery.
- Maintained positive relationships with customers to promote further business opportunities.
- Maintained vehicle according to company and state safety requirements.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Education
Rittenhouse AcademyPhiladelphia, PA
High School Diploma
05.1986
University Overview
New England CollegeHenniker, NH
Some College (No Degree)
University Overview
Eastern UniversityWayne, PA
Some College (No Degree)
University Overview
Skills
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Understanding Customer Needs
- De-escalation Techniques
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Transaction Processing
- Product Organization
- Problem-Solving Abilities
- Adaptive Team Player
- High-Energy Attitude
- Courteous Demeanor
- Route Management
Additional Information
Additional Information
Have customer service experience. Experienced delivery driver with current DOT Medical card.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
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Timeline
Food Delivery Driver
DoorDash
05.2022 - Current
Detail Specialist
Carvana
01.2022 - Current
Delivery Courier
Non-Stop Couriers INC.
01.2021 - 01.2022
Driver
Uber
11.2019 - Current
Delivery Medicine/Prescription Courier
Medzoomer
10.2019 - 02.2021
Delivery Truck Driver
RAC/Rent-A-Center
08.2015 - 09.2019
Customer Service Rep/Delivery Driver
RAC/ Rent-A-Center
08.2015 - 10.2019
Driver/Professional Mover
McGrory Moving and Junk Removal
01.2013 - 08.2015
Transfer Driver
U-Haul
07.2011 - 08.2015
Customer Service Representative
U-Haul
01.2008 - 07.2011
Rittenhouse Academy
High School Diploma
New England College
Some College (No Degree)
Eastern University
Some College (No Degree)
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