Thomas Franklin

Results-driven Senior ITOM Engineer and Monitoring Architect with 14+ years of experience in Enterprise Monitoring, Observability, and Application Performance Management (APM). Specialized in deploying, integrating, and leading large-scale monitoring solutions using AppDynamics, Dynatrace, SolarWinds, Splunk, OpenText, and other ITOM/ITSM tools. Deep expertise in hybrid and cloud environments (AWS, Azure), with a strong foundation in scripting, automation, and tool consolidation. Proven success in reducing MTTR, optimizing system performance, and enhancing operational visibility.

Senior Monitoring Engineer and Observability Leader with 20+ years of experience in enterprise-scale monitoring, event management, and incident response across hybrid and cloud environments. Expert in Dynatrace, Splunk, SolarWinds, SCOM, and the OpenText/Micro Focus ITOM Suite for system health visibility, event correlation, and service assurance. Proven success in 24/7 command center environments, leading proactive monitoring strategies and reducing false positives by over 60% through advanced analytics, AI-driven baselining, and scripting automation. Skilled in PowerShell, Perl, Ruby, and Python, with strong knowledge of LAN/WAN, virtualization, SAN, and database technologies. Adept at building resilient monitoring platforms, developing runbooks, improving MTTR, and aligning tools with ITSM workflows in ServiceNow environments. Trusted advisor for first-to-know operations, KPI reporting, and continuous improvement across enterprise observability functions.

• Certified AppDynamics Performance Analyst
• Splunk Core Certified Power User
• AWS Cloud Practitioner (in progress)

SolarWinds Evaluation & Migration Strategy, Led end-to-end evaluation and PoC for full SolarWinds suite (NPM, NAM, NCM, SAM, DPA, NTA, SCM, APM, WPM, ETS, IPAM, EOC, Log Analyzer, Patch Manager)., Built parallel environments for non-prod testing and production deployment., Conducted head-to-head evaluations with Dynatrace, AppDynamics, Datadog, Splunk, OpenText, New Relic., Identified $500K+ potential cost savings through tool consolidation and licensing optimization.

• Application Performance Monitoring (APM): AppDynamics (8+ years), Dynatrace, New Relic, OpenText APM, IBM APM
• Infrastructure & Cloud Monitoring: SolarWinds Suite, Splunk, AWS CloudWatch, Azure Monitor, IBM Tivoli
• Tool Consolidation & Migrations: AppDynamics, Dynatrace, Splunk, OpenText ITOM, SolarWinds, SCOM, CA APM
• Middleware & Application Stack Monitoring: WebLogic, WebSphere, Tomcat, Apache, IIS, MuleSoft, IIB
• Automation: Python, PowerShell, Bash, Groovy, Ansible, Jenkins, REST API integrations
• Visualization & Reporting: Splunk, Power BI, Tableau, SolarWinds dashboards
• AIOps & Event Management: BigPanda, ServiceNow, OpsBridge, BMC Remedy

• Installation & Configuration: Extensive experience in deploying and configuring monitoring solutions, with Opentext / HP Suite of tools BAC, BSM, BPM, OPC, APM, DDMi, NNMi, OM/OMU/OMW, NA, Operation Bridge, SiteScope, RUM, Broadcom (CA) UIM, SolarWinds, Splunk, Dynatrace, and AppDynamics, ensuring real-time visibility into system health.
• CAB Member for CA Spectrum, Performance, CA, Wiley, CAB Member for Sevone and HP OpenView
• Administration & Health Monitoring: Proficient in administering and maintaining enterprise-wide monitoring platforms, ensuring continuous uptime and performance optimization.
• Integration & Automation: Expertise in integrating Broadcom UIM, AIOps, SolarWinds, and other monitoring tools with Remedy Service Desk, APM, SCOM, and ITSM platforms, streamlining event correlation and ticketing automation.
• Provisioning & Customization: Hands-on experience in provisioning monitoring for Windows, Linux, AIX, and network appliances, configuring custom alerts, dashboards, and reporting to meet business needs.
• Project Support & Troubleshooting: Skilled in troubleshooting and resolving monitoring-related issues, escalating to vendors as necessary, applying patches, and ensuring compliance with vulnerability management best practices.
• Certificate & Patch Management: Experience in managing SSL certificates, security patches, and hotfixes for monitoring tools to ensure compliance with vulnerability management protocols.
• Transition & Knowledge Transfer: Led multiple monitoring tool migrations and upgrades, successfully transitioning builds to operations teams while providing documentation, training, and ongoing support.
• Collaboration & Leadership: Adept at working closely with Infrastructure and Application teams (Windows, UNIX, Network, Security) and liaising with Broadcom (CA) support for escalations and issue resolution.
• Scripting & Automation: Familiar with Python, PERL, Groovy, and other scripting languages for automating monitoring configurations, custom alerting, and reporting.
• Lead Architect for Beeton Dickinson enterprise network and application infrastructure monitoring with HP OpenView Suite of products.
• PharmAmerica APM monitoring Architect / Lead Admin using BAC, SiteScope and Rum.