Thomas Fraser
Lafayette,CA
Summary
Motivated candidate experienced in the sales industry. Proven ability to provide outstanding customer service, build relationships with customers, and foster a positive work environment. Possesses excellent communication skills and the ability to work seamlessly with other team members to ensure that all tasks are completed to the highest standard. Committed to providing a superior customer experience through a combination of prompt service and a friendly attitude. Self-directed Work Study Student motivated to apply education and experience in job role. Excellent listener comfortable completing various tasks to keep operations running smoothly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intern
RMGO
Littleton, CO
05.2024 - Current
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
- Assisted in troubleshooting minor technical issues under supervision.
- Facilitated communication between team members to enhance project coordination.
- Followed instructions carefully to support in the completion of projects on time.
- Engaged with clients courteously to ensure customer satisfaction.
- Create portfolios for clients to showcase work.
- Compose creative shots from different angles that are visually appealing.
CREW MEMBER
Vineyard Vines
Lafayette
06.2023 - 02.2024
- Placed orders into POS systems and handled cash and credit transactions
- Handled customer complaints in a professional and courteous manner
- Strictly adhered to all sanitization protocols to maintain a safe environment for staff and customers alike
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Restocked shelves with merchandise throughout shift
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Organized storage areas for maximum efficiency of inventory control systems
- Packaged and labeled to go and delivery orders for pickup
- Adhered to company policies and procedures while completing daily tasks
- Processed customer refunds and exchanges.
CASHIER
Boswells Party Store
Lafayette
10.2018 - 03.2020
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers
- Operated cash register and accurately processed payments, returns, and exchanges
- Followed safety standards for handling hazardous materials such as chemicals or cleaning products
- Assisted customers with locating items throughout the store when needed
- Handled customer complaints and inquiries in a courteous and efficient manner
- Utilized problem-solving skills to effectively handle difficult situations
- Counted and balanced cash drawer at the beginning and end of each shift.
Education
HIGH SCHOOL DIPLOMA -
Acalanes Highschool
Lafayette, CA05.2020
Communications -
University of Colorado Boulder
Boulder, COSkills
- Order Delivery Practices
- Sales Expertise
- Telephone Etiquette
- Willingness to Learn
- Heavy Lifting
- Recordkeeping
- Flexible Schedule
- Quick Learner
- Data Interpretation
- Teamwork and Collaboration
- Computer Skills
- Tech-Savvy
Certification
Firearm Safety Certification - California
Affiliations
- Skiing, Recreational ~01/9/04 - Current Day
- Football, High school Middle Linebacker 6/15/15 - 10/28/2019
Community Service
- SECERATARY, Lions Heart boys Charity, Lafayette, CA, 06/01/17 - 05/01/18, Processed documents and materials, disseminating information in compliance with administrative guidelines., Created manual and electronic document files and records, providing up to date information or historical reference., Composed professional correspondence such as letters, memos, emails.
- PRESIDENT, Lions Heart boys Charity, Lafayette, CA, 08/01/16 - 05/01/17, Effectively delegated tasks to maximize productivity throughout the organization., Exhibited strong leadership skills while providing guidance and direction to executive team members.
- FOUNDING FATHER OF KAPPA ALPHA ZETA ALPHA CHAPTER, Boulder, Colorado, 10/30/21 - Forever, Helped build relationships with other fraternities and sororities at Boulder to foster growth, as well as helped with charitable events, namely for muscular dystrophy, as well as took on an unofficial role as a mental health figurehead willing to help current and past brothers individually or direct them to resources.
Timeline
Intern
RMGO
05.2024 - Current
CREW MEMBER
Vineyard Vines
06.2023 - 02.2024
CASHIER
Boswells Party Store
10.2018 - 03.2020
HIGH SCHOOL DIPLOMA -
Acalanes Highschool
Communications -
University of Colorado Boulder