THOMAS FREER
Rochester,New York
Summary
Dedicated and service-oriented professional with experience in customer service, security, and operational support. Recognized for delivering exceptional service, fostering positive relationships, and maintaining a strong work ethic. A quick learner with the ability to work both independently and as part of a team, seeking opportunities to develop new skills and contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Valet
Oak Hill Country Club
09.2021 - 09.2024
Delivered outstanding service to members and guests, ensuring a welcoming and professional experience.
• Recognized as Clubhouse Employee of the Year in 2022 for exceptional performance and dedication.
• Assisted with parking, valet logistics, and maintaining a smooth flow of operations for high-profile events.
Customer Service Representative
Marketview Liquor
04.2015 - 10.2022
- Handled stocking, cashiering, and order fulfillment for a large inventory of wine and spirits.• Delivered products efficiently, ensuring excellent customer satisfaction.• Gained comprehensive knowledge of wine and spirits, enhancing the customer experience with personalized recommendations.
Security Guard
Hyatt Regency Rochester
04.2016 - 10.2017
Ensured the safety and security of over 300 guest rooms during overnight shifts.
• Conducted regular patrols, monitored security systems, and responded to incidents promptly and professionally.
• Provided a calming presence and resolved guest concerns to ensure a positive experience.
Education
High School Diploma - Advanced Regents
Irondequoit High School
Irondequoit, NY06.2012
Skills
Exceptional Customer Service
Strong Communication and Interpersonal Skills
Security and Safety Procedures
Inventory Management and Fulfillment
Independent and Team-Oriented Work Ethic
Quick Learner with Attention to Detail
Accomplishments
2022 Clubhouse Employee of the Year- Oak Hill Country Club
Timeline
Valet
Oak Hill Country Club
09.2021 - 09.2024
Security Guard
Hyatt Regency Rochester
04.2016 - 10.2017
Customer Service Representative
Marketview Liquor
04.2015 - 10.2022
High School Diploma - Advanced Regents
Irondequoit High School
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