Summary
Overview
Work History
Education
Skills
Timeline
Intern

THOMAS FRICKENSTEIN

New Lenox,Illinois

Summary

  • Experienced transportation professional with nearly 10 years of experience in dispatching, driving and logistics. Known for maintaining the highest levels of safety, efficiency and service quality while meeting goals for on-time delivery. Exceptional skill in analyzing and resolving driver and customer problems, along with prioritizing schedules and job assignments.

Overview

28
28
years of professional experience

Work History

Upholsterer

KEN’S UPHOLSTERY
Frankfort, Illinois
02.2018 - Current
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
  • Disassembled [Products] to reupholster fabric.
  • Measured, cut and sewed materials to fit specifications.
  • Padded seats and arms with batting and cardboard.
  • Stretched and tacked fabric into place.
  • Carpentry

Warehouse Associate

Home Depot
Joliet, IL
03.2018 - 12.2021
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

ATI PHYSICAL THERAPY
Joliet, Illinois
07.2011 - 12.2017

Transportation Coordinator

01.2013 - 01.2017

Driver

01.2011 - 01.2013
  • Coordinated the scheduling and transportation of patients to/from physical therapy appointments to meet service goals for on-time pick-ups and drop-offs throughout the Midwest
  • Responsible for facilitating effective daily logistics operations and communications between patients and drivers
  • Managed ~120 dispatching calls per day (40 more than company average) and utilized transportation management software to orchestrate on-time patient arrivals
  • Transmitted all pertinent information to 27 drivers over the phone, including schedules, pick- up/drop-off times, addresses, traffic updates and special instructions
  • Interpreted maps to determine driver/customer locations; reviewed options and transport locations, and recommended re-routing and other courses of action
  • Updated dispatching records, handled rush orders and changes, logged routes, investigated/ recorded driving incidents and complaints, and made rapid decisions to resolve problems
  • Promptly respond to fleet breakdowns, locate alternate drivers, arranged for towing service and research automobile repair sites to return fleet vehicles to service
  • Answered customer questions and informed customers of transportation delays.

Manager

ICI PAINTS
Orland Park, Illinois
09.2002 - 09.2009
  • Managed daily store operations including scheduling, interviewing/hiring/training new employees, maintaining control of store inventory and ordering products from vendors
  • Fielded customer service inquires and helped customers locate items throughout the store
  • Coordinated all customer orders and work flow; communicated with clients/vendors.

Education

High School Diploma -

ALAN B. SHEPARD HIGH SCHOOL

Skills

  • Dispatch Communications
  • Driver Scheduling & Coordination
  • Multi-State DOT Regulations
  • Safety Standards & HazMat Procedures
  • Strategic Logistical Solutions
  • Dispatching Office Administration
  • On-Time Fleet Coordination
  • Customer Service & Support

Timeline

Warehouse Associate

Home Depot
03.2018 - 12.2021

Upholsterer

KEN’S UPHOLSTERY
02.2018 - Current

Transportation Coordinator

01.2013 - 01.2017

ATI PHYSICAL THERAPY
07.2011 - 12.2017

Driver

01.2011 - 01.2013

Manager

ICI PAINTS
09.2002 - 09.2009

High School Diploma -

ALAN B. SHEPARD HIGH SCHOOL

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THOMAS FRICKENSTEIN