Thomas Frisina

Summary

Dynamic professional with a proven track record in customer service and efficient multitasking. Seeking a position in ..............As an.................., I enhanced customer satisfaction through timely communication and high-quality services. Skilled in......................., I excel in fast-paced environments, ensuring operational efficiency and fostering team collaboration.

Overview

years of professional experience

Work History

Counter Service Pizza Maker

Bay&Goodman

09.2024 - Current

Streamlined order fulfillment by effectively managing multiple tasks such as dough preparation, topping assembly, and oven monitoring.
Provided exceptional service by addressing customer concerns promptly and professionally, leading to repeat business from satisfied patrons.
Maintained a professional appearance and adhered to strict hygiene standards while handling food items.
Supported overall restaurant operations through cross-training in various roles such as cashiering or kitchen support when needed.

Owner/Operator

Lilac Property Maintenance

01.2019 - 06.2022

Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Technical Support Call Center Representative

Conduent

01.2018 - 12.2018

Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Elevated team morale by fostering a collaborative work environment that encouraged professional development opportunities for all members.
Streamlined internal processes by creating custom training, increasing efficiency across the team.
Participated in continuous training programs to stay current with the latest industry trends and technological advancements affecting our customers'' needs.

Aviation Maintenance Administrationman

United States Navy, USN

01.1984 - 01.1989

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Responsible for the accurate documentation of maintenance on multiple aircraft with a Navy Squadron.

Education

High School Diploma -

McQuaid Jesuit HS

Rochester, NY

06-1981

Skills

Punctual
Efficient multitasking
Hard Working
Creative

Reliable
Respectful of Others
Self-Motivated

Timeline