Python
Thomas Frye
Wakefield,RI
Summary
Energetically driven Account Associate and IT Technician with a proven track record at IT Support RI, Excelling in boosting customer satisfaction and resolving complex IT challenges. Skilled in network security and customer relations, Successfully negotiated high-value contracts and enhanced system-wide operations, showcasing a blend of technical prowess and interpersonal skills. Technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
Account Associate
IT Support RI
05.2023 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Secured and negotiated contracts with high-value clients in collaboration with account managers.
- Worked with personnel to understand and resolve complicated problems and requests.
- Created sales quotes and worked with clients for purchasing new IT equipment as needed
- Maintained contact and visit over 200 clients to maintain top of mind status with Businesses
IT Technician
IT Support RI
08.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
Sales Associate
Extreme Airsoft
05.2018 - 08.2022
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Established rapport with customers using active listening and interpersonal skills.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked with multiple vendors for ordering and budgeting new items for storefront
- Stayed on top of new emerging tech and equipment to keep items for sale fresh and exciting.
Education
High School Diploma -
South Kingstown High School
South Kingstown RI06.2021
Skills
- Desktop Technical Support
- Hardware Installation
- Application installations
- Wireless Networking
- Network Maintenance
- Data Recovery
- Server maintenance
- Software configuration
- Network Security
- Mobile Device Management
- CRM Software
- Customer Relations
3D Printing, Coding, AI development
3D Printing:
- Prototyping: Enjoy creating and testing designs using a 3D printer.
- Materials: Experience with PLA, ABS, and PETG.
- Tools: Proficient with CAD software (e.g., Fusion 360) and slicing software (e.g., Cura).
Coding:
- Primary Language: Python
- Applications: Web development, data analysis, and automation.
- Skills: Algorithm design, data structures, debugging, and software development.
AI Development:
- Focus: Researching and implementing in-house locally hosted LLMs.
- Applications: Using LLMs to assist with everyday tasks.
Software
Azure
Active Directory
MDM
Timeline
Account Associate
IT Support RI
05.2023 - Current
IT Technician
IT Support RI
08.2022 - Current
Sales Associate
Extreme Airsoft
05.2018 - 08.2022
High School Diploma -
South Kingstown High School
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