Thomas Fulton
Vancouver,WA
Summary
Proven leader and skilled automotive technician with a track record of enhancing customer satisfaction and team efficiency at Quick Lane. Expert in problem-solving and employee training, adept at conflict resolution and workflow management. Achieved significant improvements in service delivery by focusing on critical thinking and customer service excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Service Manager
Quick Lane
05.2017 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Implemented strategies to increase customer service satisfaction ratings.
Automotive Technician
Lobbestael Automotive
01.2016 - 05.2017
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
Automotive Technician
Casey's Independent Auto
01.2015 - 01.2016
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
Forklift Operator
Calvert Company
05.2014 - 01.2015
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Insulation Installer
Petrochem Insulation
09.2013 - 05.2014
- Delivered high-quality workmanship by mastering the installation techniques for various insulation products.
- Worked with variety of insulation material types in residential and commercial settings.
- Collaborated with construction teams to ensure timely completion of insulation projects.
- Reduced energy costs for clients with proper installation of various insulation types, such as fiberglass, cellulose, or spray foam.
- Maintained cleanliness at job sites by disposing of waste materials properly and keeping work areas organized.
Automotive Technician
Firestone Auto Care
01.2008 - 09.2013
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
Tire Technician
Discount Tire Company
08.2003 - 01.2008
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
Education
No Degree - Business Management
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ05.2007
High School Diploma -
Chino Valley High School
Chino Valley, AZ05.2005
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Employee Training and Development
- Conflict Resolution
Timeline
Service Manager
Quick Lane
05.2017 - Current
Automotive Technician
Lobbestael Automotive
01.2016 - 05.2017
Automotive Technician
Casey's Independent Auto
01.2015 - 01.2016
Forklift Operator
Calvert Company
05.2014 - 01.2015
Insulation Installer
Petrochem Insulation
09.2013 - 05.2014
Automotive Technician
Firestone Auto Care
01.2008 - 09.2013
Tire Technician
Discount Tire Company
08.2003 - 01.2008
No Degree - Business Management
Maricopa Community Colleges - Scottsdale Community College
High School Diploma -
Chino Valley High School
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