Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Furrow

Readfield

Summary

Dynamic professional with extensive experience at the Maine Department of Transportation, excelling in data management and operational efficiency. Proven expertise in Microsoft Office and crisis management, successfully streamlining processes to enhance productivity. Adept at training and development, fostering strong relationships with stakeholders to drive organizational success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Office Associate II

Maine Department of Transportation
Augusta
03.2019 - Current
  • Streamlined data entry processes to enhance accuracy and efficiency.
  • Developed and recommended administrative policies to improve work practices.
  • Conducted comprehensive research and analysis to inform decision-making.
  • Advised supervisors on operational challenges, serving as a troubleshooting resource.
  • Created varied correspondence formats for standard business communication.
  • Proofread and edited complex documents to ensure clarity and precision.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for staff.
  • Monitored inventory levels, requisitioned supplies, and maintained office organization.

Digital Equity Instructor

National Digital Equity Center
12.2019 - 03.2025
  • Conducted digital literacy training sessions across libraries and community locations statewide.
  • Marketed and taught diverse classes on digital literacy to under-employed individuals and seniors.
  • Assisted full-time instructors in recruiting volunteers from the community.
  • Completed documentation including surveys, timesheets, and attendance rosters.
  • Established relationships and served as liaison between Americorps and community leaders.
  • Taught various classes, including Introduction to Computer and Internet Safety, upon community request.
  • Provided instruction on software applications such as Microsoft Office and QuickBooks Desktop/Online.
  • Facilitated workshops on social media strategies for business and personal use.

Office Associate II

Maine Department of Transportation
02.2018 - 03.2019
  • Accurately scanned and located documents using TEDOCS for streamlined data entry.
  • Processed, tracked, and monitored contract invoice payments efficiently.
  • Managed billing processes through Advantage ME System and Free2000.
  • Coordinated public meeting logistics, including setup and scheduling.
  • Scheduled and prepared documentation for new hire interviews.
  • Compiled and processed expense receipts for timely reimbursement.
  • Transcribed meeting minutes from Multimodal team and committee meetings.
  • Drafted correspondence and maintained communication via program mainline telephone.

Office Associate II

DHHS/Driver Education and Evaluation Program
10.2017 - 02.2018
  • Company Overview: (DEEP) - Contract
  • Reading, addressing, and composing business correspondence
  • Process Classes
  • Process COT clients
  • Process Mail payments for RRP, U21, COT, OOS
  • Process positive evaluation to treatment
  • Maintaining strict client confidentiality as required by Federal law
  • Daily filing, opening and sorting mail, collecting faxes, sending paperwork to clients and providers, inputting payments on computer, inputting daily completions on computer, and filing closed cases
  • Accessing individual records (hard copy and electronic) and creating and maintaining client files
  • Registering customers for appropriate programs based on individual requirements
  • Maintain positive, friendly interactions with challenging customers
  • Explain the DEEP process to customers about how to reobtain their driver’s license after losing it due to an OUI conviction
  • (DEEP) - Contract

Glass cutter

Stained Glass Express
07.2017 - 09.2017
  • Shipping/ receiving/packing glass and glass products-UPS-USPS-Fed Ex
  • Order fulfillment
  • Taking and fulfilling phone and email orders in RMS system
  • POS sales
  • Assisting customer with choosing and finding store items
  • Opening/closing store

Program Administrator

John F Murphy Homes, Inc
01.2015 - 06.2017
  • Manage all aspects of operation of a licensed group home for Intellectually disabled adults
  • Responsible for program budgets as well as individual client budgets
  • Ensure maintenance of vehicle and building maintenance-responsible for budgets of both
  • Develop, implement and track behavior plans, support plans, along with daily documentation and filing
  • Supervise and train a team of twenty employees
  • Coordination of all healthcare services for clients served
  • Ensure compliance of state and federal regulations
  • All aspects of healthcare coordination
  • Prepare and ensure accuracy of documentation for state and federal billing
  • Conflict management of staff and clients
  • Human Resource Management: Recruitment, retention, discipline, scheduling of staff and performance evaluations
  • Assist staff with obtaining benefit information
  • Clinical, billing, administrative, and various other documentation
  • Coordination of information and services inside and outside the agency including, but not limited to: providers, family, guardians, government regulators, payers, community and day programs
  • Ensure Quality Customer Service
  • Developed companywide new hire orientation procedures
  • Ensure compliance with Residential Contracts
  • Extensive use of Microsoft Office programs--including Word, Power Point, and Excel
  • Protection of confidential files
  • Providing and ensuring accuracy of hourly documentation of employees
  • Data Entry
  • Purchase, integrate, and maintain office equipment required for all documentation requirements
  • Maintain software programs including anti-virus programs
  • Train staff in several computer programs

Program Coordinator

Goodwill Industries
Winthrop
01.2010 - 01.2015
  • Co-Developed state-wide training program for new hires -Taught program to central Maine employees
  • Member of Audit management team to ensure I.D
  • Residential program compliance with state and federal guidelines and regulations
  • Member of Lean improvement team to streamline audit process
  • Manage all aspects of operation group home for ID adults
  • Responsible for program budgets as well as individual client budgets
  • Ensure maintenance of vehicle and building maintenance-responsible for budgets of both
  • Develop, implement and track behavior plans, support plans, along with daily documentation and filing
  • Supervise and train team of 15 employees
  • Coordination of all healthcare services for clients served
  • Ensure compliance of state and federal regulations
  • All aspects of healthcare coordination
  • Prepare and ensure accuracy of documentation for state and federal billing
  • Conflict management of staff and clients
  • Human Resource Management: Recruitment, retention, discipline, scheduling of staff and performance evaluations
  • Assist staff with obtaining benefit information
  • Clinical, billing, administrative, and various other documentation
  • Coordination of information and services inside and outside the agency including, but not limited to: providers, family, guardians, government regulators, payers, community and day programs
  • Ensure Quality Customer Service
  • Developed companywide new hire orientation procedures
  • Extensive use of Microsoft Office programs--primarily Word, Power Point, and Excel
  • Multiple Adobe programs
  • Protection of confidential files
  • Providing and ensuring accuracy of hourly documentation of employees
  • Data Entry
  • Purchase, integrate, and maintain office equipment required for all documentation requirements
  • Maintain software programs including anti-virus programs
  • Train staff in several computer programs
  • Create and publish graphs and illustrations for PowerPoint presentations utilizing multiple graphic and text formats
  • Create and publish fillable and signable forms and documents using word and Adobe
  • Independently designed systems to reduce paper use in program by 95% using HIPPA compliant software programs and tablets, using digital signatures and fillable forms

Self Employed
01.2008 - 01.2011
  • Company Overview: Web Designer
  • Developed and maintained websites for small Maine businesses
  • Incorporated and integrated Adobe Creative Suite software including: Dreamweaver, Flash, Fireworks, Illustrator, and Photoshop
  • Taught business owners how to maintain their own website
  • Web Designer

Education

Certificate - Website Design

University Bath Brunswick
Bath, Maine
05.2010

High School Diploma -

Monmouth Academy
Monmouth, Maine

Skills

  • Adobe Creative Suite expertise
  • Graphic design and editing
  • Web development tools
  • Database management systems
  • Microsoft Office proficiency
  • Financial software knowledge
  • Social media management
  • Cloud storage solutions
  • Digital communication tools
  • Crisis management strategies
  • Training and development programs
  • Budget planning and execution

Certification

  • DSP certificate
  • Word (2)
  • Excel (3)
  • PowerPoint (1)
  • Memic Safety Academy-The high performance, low stress workplace
  • Essentials of Human Resource Service Delivery Training
  • Memic Now I know why They’re Acting That Way
  • Leadership for Human Services
  • NAPPI-Non Abusive Psychological and Physical Intervention
  • Lean 101 Process Improvement
  • Positive behavioral Supports
  • Human Resource Essentials for Long Term Care managers
  • Special Olympics Equestrian Coach

Timeline

Digital Equity Instructor

National Digital Equity Center
12.2019 - 03.2025

Office Associate II

Maine Department of Transportation
03.2019 - Current

Office Associate II

Maine Department of Transportation
02.2018 - 03.2019

Office Associate II

DHHS/Driver Education and Evaluation Program
10.2017 - 02.2018

Glass cutter

Stained Glass Express
07.2017 - 09.2017

Program Administrator

John F Murphy Homes, Inc
01.2015 - 06.2017

Program Coordinator

Goodwill Industries
01.2010 - 01.2015

Self Employed
01.2008 - 01.2011

Certificate - Website Design

University Bath Brunswick

High School Diploma -

Monmouth Academy

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Thomas Furrow