Thomas Fussell
Midlothian,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Plant/Service Specialist
Columbia Gas
2019.11 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and communication
- Followed instructions from supervisor regarding daily job tasks and duties.
- First responder for odor calls, appliance issues, and hit lines. Utilizing my training in field to show professionalism and protect life and property
- Maintaining OQs and checking them daily to insure each task is done by a qualified person
- Working on meter sets and riser replacement jobs to insure proper function and preventive maintenance
- Run new and upgraded service line and mains to/for customers. Improving function and satisfying customers needs and updating company pipelines and records
- Locating underground pipelines and updating company records, installing marker posts/wire boxes, and marker balls to assist in future locates
- Training new employees on the job. Answering questions, being a leader and sharing knowledge to help develop a reliable coworker and company success
- Maintaining underground pipelines. Finding and grading leaks according to hazard potentials. Repairing leaks on steel and plastic lines. Completing all required documentation needed for each job with accuracy and accordance to company policy
- Maintaining critical valves by inspecting annually and updating records to show whether valves are operable or not. Performing maintenance activities such as flushing and greasing valves to make valves operable
- Performing monthly truck inspections. Keeping first aid kits, fire extinguishers, and SCBA kits up to date and in working order for future use
Experienced Laborer
Miller Pipeline
2017.08 - 2019.11
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
Education
GED -
New Kent High School
New Kent, VA12.2015
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Conflict Resolution
- Documentation
- Paperwork Processing
- Reading Comprehension
- Research
Timeline
Plant/Service Specialist
Columbia Gas
2019.11 - Current
Experienced Laborer
Miller Pipeline
2017.08 - 2019.11
GED -
New Kent High School