Thomas Gabriel
Piscataway,NJ
Summary
Results-driven IT Account Manager with 7 years of experience at top-tier IT resellers SHI and SoftwareONE, specializing in client retention and business growth. Demonstrates expertise in software and cloud management, consistently exceeding sales quotas by aligning innovative IT solutions with client objectives. Recognized for cultivating long-term partnerships through a client-centric approach that enhances overall IT capabilities. Aiming to leverage extensive industry knowledge to drive continued client success in a rapidly evolving technological landscape.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Corporate Account Manager - North East
SoftwareONE
New York, NY
01.2024 - Current
- Cultivate continuous collaborations with prominent North East clients, adding to a business volume over 10 million annually.
- Excel in fostering engaging and authentic client experiences, exceeding company expectations.
- Facilitate contract negotiations for software, cloud, and IT professional services to address customer requirements.
- Foster strong bonds with top-tier clients to ensure ongoing engagement.
- Recognized as a top 5% performer within SoftwareONE North America.
Software & Cloud - Strategic Consultant
SoftwareONE
New York, NY
01.2022 - 01.2024
- Explored opportunities to expand IT solutions with large-scale enterprise clients.
- Directed extensive oversight of major software and cloud service contracts for large-scale enterprise client.
- Oversaw operations group to ensure effective administration of cloud agreements.
- Aligned with alliances, services, and implementation teams to address strategic client needs.
- Evaluated software and cloud options to deliver optimal solutions.
- Mastered internal processes and tools ensuring operational success.
Software & Cloud - Account Manager
SoftwareONE
New York, NY
01.2021 - 01.2022
- Acted as primary liaison, ensuring client retention and business growth in IT solutions.
- Increased revenue by driving software sales, cloud services, and IT professional services.
- Prioritized understanding customer requirements to align service offerings.
- Built connections with crucial decision makers while providing expertise on leading licensing solutions from Microsoft, AWS, Google Cloud, Adobe, VMware etc.
- Enhanced customer relationships by engaging in both pre-sales and post-sales interactions.
- Exceeded sales target by achieving between 120% and 150% of quota in each quarter of 2022.
Lead Inside Account Manager for Johnson & Johnson Corp
SHI International Corp.
Somerset, NJ
01.2019 - 01.2021
- Led a dedicated team in operations across every U.S. and Canadian branch of Johnson & Johnson.
- Facilitated initiatives in customer support and IT solutions to maintain high satisfaction rates.
- Streamlined quoting processes for software and hardware orders efficiently.
- Oversaw annual renewals for software and cloud contracts exceeding $20M.
- Managed and nurtured the professional development of a six-member team through targeted learning programs.
- Coordinated monthly billing cycles for AWS, Azure, and GCP cloud platforms.
- Brokered advantageous agreements with software and hardware publishers benefiting J&J and SHI.
- Surpassed team quota by achieving 125% of the target in both 2020 and 2021.
Inside Account Manager for Johnson & Johnson Corp
SHI International Corp.
Somerset, NJ
01.2018 - 01.2019
Education
Bachelor of Arts - Psychology, Business Management & Marketing
Kean University
NJ01.2018
Skills
- Client Account Management
- Software Sales Expertise
- Software Renewal Management
- Team Collaboration
- Client Retention and Development
- Revenue Growth
Certification
- AWS Certified Cloud Practitioner.
- Microsoft Specialist: Enterprise Agreement, EA.
- Microsoft Specialist: Cloud Service Provider, CSP
- Microsoft Specialist: Microsoft Products and Services Agreement, MPSA
- Oracle Cloud Infrastructure AI Foundations Associate
- Oracle Cloud Infrastructure Foundations Associate
- Veeam Sales Professional
- VSE Veritas Alta Recovery Vault Credential
- Google Workspaces Sales Credential
Accomplishments
- Leadership Development Program, "Apex Player" 2024 - Top 5% performer for SoftwareONE North America
- SoftwareONE New Hire Mentor & Trainer 2023 - Present
- Cloud Marketplace Winner 2024 - AWS, Azure, GCP
- VMware Spiff Champion 2024
- Adobe Spiff Champion 2024
- Leadership Development Program, "Will it Make the Boat Go Faster" 2023
- Leadership Development Program, "Patrick Winter" 2022
- Featured in SHI Newsletter for reputable customer engagements 2021
Timeline
Corporate Account Manager - North East
SoftwareONE
01.2024 - Current
Software & Cloud - Strategic Consultant
SoftwareONE
01.2022 - 01.2024
Software & Cloud - Account Manager
SoftwareONE
01.2021 - 01.2022
Lead Inside Account Manager for Johnson & Johnson Corp
SHI International Corp.
01.2019 - 01.2021
Inside Account Manager for Johnson & Johnson Corp
SHI International Corp.
01.2018 - 01.2019
Bachelor of Arts - Psychology, Business Management & Marketing
Kean University
Similar Profiles
Tessa SchaeferTessa Schaefer
Account Manager at SoftwareOneAccount Manager at SoftwareOne
Mukul JainMukul Jain
Senior Cloud Consultant at SoftwareOneSenior Cloud Consultant at SoftwareOne
Brian EasleyBrian Easley
Software & Cloud Consultant at SoftwareOneSoftware & Cloud Consultant at SoftwareOne