Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thomas Galan

Thomas Galan

Bronx,NY

Summary

Friendly Doorman interacts with building residents and guests to maintain security and safeguard premises. Offers quality residential concierge services and proactively anticipates individual resident needs to personalize delivery. Projects approachable and professional image in appearance and demeanor and promotes advanced knowledge of building codes and deescalation procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Supervisor

Canal surplus
New York, NY
07.1997 - 02.1999
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Stocker

Crate and Barrel
New York, NY
02.1997 - 02.1999
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Minimized loss prevention issues through vigilant monitoring of stockroom access points and reporting suspicious activity.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Supported merchandising initiatives through meticulous arrangement of products according to planograms.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Increased efficiency of receiving area operations by organizing incoming shipments and verifying packing slips against actual contents.
  • Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Aided in training new team members on best practices for stocking procedures and inventory management systems.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Property Manager

D & G 228 LLC
Bronx, NY
10.2021 - Current
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

Concierge/Doorman

East River Tenants Corp.
03.2021 - Current
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.

Loss Prevention Officer

Century 21
New York, NY
01.1999 - 03.2021
  • Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
  • Enhanced store security through the installation of surveillance cameras and alarm systems.
  • Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
  • Collaborated with management to develop comprehensive loss prevention training programs for staff members.
  • Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
  • Analyzed data trends to pinpoint high-risk products or departments, adjusting security measures accordingly.
  • Streamlined inventory control processes by conducting routine checks and updating tracking systems regularly.
  • Improved overall store safety by identifying potential hazards and ensuring proper signage was posted in necessary areas.
  • Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
  • Coordinated with local law enforcement agencies to strengthen community partnerships and deter criminal activity within the store premises.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Assisted with the development of emergency response plans, ensuring staff were adequately prepared for various situations involving theft or violence.
  • Actively participated in weekly management meetings, providing insight on current loss prevention issues and recommending solutions where appropriate.
  • Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
  • Evaluated new technologies for possible integration into existing loss prevention systems, staying informed on industry advancements and best practices.

Education

Diploma - Building And Property Maintenance

Dewitt Clinton High School
Bronx, NY
06.1998

Skills

  • Monitor Services
  • Criminal Investigations
  • Preventive Maintenance
  • Special Events
  • Reading Comprehension
  • Creative Solutions
  • Quality Assurance
  • Complex Problem-Solving
  • Safety Requirements
  • Valet Services
  • Luggage Transportation
  • CCTV Systems
  • VIP Assistance
  • Guest Satisfaction
  • Complaint Handling
  • Tenant Relations
  • Directing Callers
  • Front Desk Operations
  • Local Directions
  • Cleanliness Standards

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Property Manager

D & G 228 LLC
10.2021 - Current

Concierge/Doorman

East River Tenants Corp.
03.2021 - Current

Loss Prevention Officer

Century 21
01.1999 - 03.2021

Supervisor

Canal surplus
07.1997 - 02.1999

Stocker

Crate and Barrel
02.1997 - 02.1999

Diploma - Building And Property Maintenance

Dewitt Clinton High School

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