Word / Excel / Outlook/ Tecsys
Thomas Gallagher
Windsor,Connecticut
Summary
Proven leader in streamlining operations and enhancing workflow optimization at Walter Surface Technologies, adept at performance reporting and fostering team collaboration. Leveraged technical understanding and financial acumen to increase efficiency and profitability, achieving significant cost savings and fostering strong vendor and customer relationships. Demonstrates a commitment to health and safety compliance, driving territory expansion and competitor analysis with a strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Seasoned Operations Manager and talented leader with over 30+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Operations Manager
Walter Surface Technologies
04.2020 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
General Manager
Manheim Aluminum
07.1995 - 04.2021
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Distribution Center Manage (Raw Materials)
Eppendorf
10.2019 - 04.2020
- Improved resource allocation to promote efficiency and deadline management.
- Purchased indirect manufacturing supplies, administrative support materials and packaging to comprehensively build multifaceted production lifecycles.
- Managed material flow through plants across global markets in support of lean manufacturing operations and measured cost management.
- Coordinated implementation of complete and raw product changes to facilitate successful launch and exceed customer expectations.
Distribution Center Operations Manager
Niagara Bottling LLC
10.2016 - 11.2018
- Implemented safety guidelines for warehouse and trained employees on applicable policies.
- Immediately addressed logistical issues and applied remediation techniques.
- Established new recycling programs, saving company more than $25,000 annually.
- Tracked production and quality control systems to proactively identify deficiencies.
- Integrated warehouse operations with existing and new business processes.
- Coordinated driver dispatch to accomplish daily Pickup requirements.
- Reviewed established business practices and improved processes to reduce expenses.
- Collaborated with manufacturing and supply chain management.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Developed and maintained knowledgeable and productive team of employees.
- Created and enforced detailed organization processes to increase quality and service standards.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Managed both inbound and outbound deliveries to verify orders were picked and shipped on time or swiftly and correctly placed into inventory.
Materials Manager
Amcor Rigid Plastics
04.2011 - 09.2016
- Improved resource allocation to promote efficiency and deadline management.
- Coordinated meticulous order management systems and production lifecycles for comprehensive customer development and satisfaction.
- Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with customer demand.
- Worked closely with purchasing team, leveraging power of commodities and materials in outlining trade and distribution agreements.
- Purchased indirect manufacturing supplies, administrative support materials and packaging to comprehensively build multifaceted production lifecycles.
- Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
- Coordinated implementation of complete and raw product changes to facilitate successful launch and exceed customer expectations.
- Managed material flow through plants across global markets in support of lean manufacturing operations and measured cost management.
- Managed subordinates and gave directives, drafted schedules and comprehensively evaluated performance.
- Assessed areas of service concern and developed improvement plans.
- Completed monthly profit and loss performance reports.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Scrutinized purchasing data to identify areas for improvement and cost savings.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Generated reports on purchasing activities to support management decisions.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Facilitated resolution of vendor disputes and discrepancies.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Developed and tracked metrics to measure supplier performance and cost savings.
Sr. Planner Buyer
Alcon Surgical
04.2001 - 01.2011
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Gained extensive knowledge in data entry, analysis and reporting.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Forecasted purchasing trends and improved merchandising strategies.
General Manager
Manheim Aluminum
07.1995 - 04.2001
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Refractory Coatings General Manager/Owner
TC Ceramics Inc.
03.1993 - 07.1996
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Consulted with customers to assess needs and propose optimal solutions.
Refractory Coatings & Adhesives Director
Conestoga Foundry Supply
04.1985 - 03.1993
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
Core Department Manager
McConway Torley Steel Foundry Foundry
08.1981 - 04.1983
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Refractory Coatings Manager
International Foundry Supply
08.1978 - 08.1981
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Bachelor of Science - Business Management
Albright College
Reading, PA05.2000
Business Economics
University of Rhode Island
Kingston, RI04.1978
Skills
- Performance reporting
- Workflow Optimization
- Health and safety compliance
- Incidents management
- Sales Presentations
- Territory expansion
- Competitor Analysis
- Financial Acumen
- Technical understanding
- Trends Analysis
- Sales Forecasting
Certification
APICS - CSCP Certified Supply Chain Professional
Six Sigma "Yellow Belt" / Lean manufacturing Principles
"LIFE" "Leadership Training Program"
Humantech Inc. "Ergonomic Training for Managers"
"Communications and Coaching & Mentoring" PSU
Ceramic Coatings (Pottery)
I create ceramic coatings for my wife's Pottery Business using principles I learned using my Refractory Coatings background.
Software
Timeline
Operations Manager
Walter Surface Technologies
04.2020 - Current
Distribution Center Manage (Raw Materials)
Eppendorf
10.2019 - 04.2020
Distribution Center Operations Manager
Niagara Bottling LLC
10.2016 - 11.2018
Materials Manager
Amcor Rigid Plastics
04.2011 - 09.2016
Sr. Planner Buyer
Alcon Surgical
04.2001 - 01.2011
General Manager
Manheim Aluminum
07.1995 - 04.2021
General Manager
Manheim Aluminum
07.1995 - 04.2001
Refractory Coatings General Manager/Owner
TC Ceramics Inc.
03.1993 - 07.1996
Refractory Coatings & Adhesives Director
Conestoga Foundry Supply
04.1985 - 03.1993
Core Department Manager
McConway Torley Steel Foundry Foundry
08.1981 - 04.1983
Refractory Coatings Manager
International Foundry Supply
08.1978 - 08.1981
Bachelor of Science - Business Management
Albright College
Business Economics
University of Rhode Island
APICS - CSCP Certified Supply Chain Professional
Six Sigma "Yellow Belt" / Lean manufacturing Principles
"LIFE" "Leadership Training Program"
Humantech Inc. "Ergonomic Training for Managers"
"Communications and Coaching & Mentoring" PSU
Similar Profiles
SALMAN DANDIASALMAN DANDIA
Inside Sales Associate at Walter Surface TechnologiesInside Sales Associate at Walter Surface Technologies
Gabriela LuevanoGabriela Luevano
Quality Assurance Administrator at Valence Surface TechnologiesQuality Assurance Administrator at Valence Surface Technologies
Brandon HawkinsBrandon Hawkins
Operator at Albert's Surface TechnologiesOperator at Albert's Surface Technologies