Summary
Overview
Work History
Education
References
Timeline
Generic

THOMAS GANNON

Honolulu,HI

Summary

Nine plus years of experience as a Delta Airport Customer Service Agent is looking to obtain an Delta Cargo Customer Service position that will fully utilize my skills and experience while providing an opportunity for growth and advancement.

Overview

12
12
years of professional experience

Work History

SERVER

HILTON HAWAIIAN VILLAGE
06.2015 - Current
  • Experienced candidate well-versed in the hospitality industry
  • Adept at multitasking a variety of tasks such as taking orders, stocking supplies, and cashing out customers
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly
  • Exceptional interpersonal and team building skills
  • Talent for quickly resolving issues prior to escalation
  • Success multitasking while remaining professional and courteous in fast-paced environments

AIRPORT CUSTOMER SERVICE AGENT

DELTA AIRLINES
08.2012 - 06.2022

● Experienced with all aspects of flight management
● Adept at ticketing and reservation booking procedures
● Proficient in use of common industry computer programs and related software
● Excellent people skills including sound verbal and written communications
● Flexibility in work hours and routinely willing to work overtime when necessary
● Good problem solving skills especially in high-pressure situations

Education

Bachelor of Asian Studies -

Manhattanville College
Purchase, NY
06.1999

References

Amy Castillo, Delta Airlines

Operational Service Manager

808-883-8245


Dobbin Santa Ana, Delta Airlines

Red Coat Supervisor Sky Club

808-783-8231


Hiroko Gideon, Delta Airlines

Red Coat Supervisor ACS

808-203-9838

Timeline

SERVER

HILTON HAWAIIAN VILLAGE
06.2015 - Current

AIRPORT CUSTOMER SERVICE AGENT

DELTA AIRLINES
08.2012 - 06.2022

Bachelor of Asian Studies -

Manhattanville College
THOMAS GANNON