- Graphic Design
- Enjoy participating in jogging for overall physical and mental well-being
- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Crafting and DIY Projects
- Martial Arts
- Video Gaming
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Team Sports
- Youth mentor, providing guidance and support to empower the next generation of leaders
Thomas Garcia
Victorville,CA
Summary
Professional with proven track record in service management, known for ensuring operational efficiency and exceptional customer satisfaction. Strong focus on team collaboration and achieving results, reliably adapting to changing needs. Skilled in conflict resolution, process improvement, and staff training, with keen ability to motivate and lead teams toward success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Supervisor
Cintas Corporation
11.2017 - Current
- Handle customer complaints and inquiries.
- Assist with training and development of 38 team members.
- Successful management of high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Manage daily operations of the service department, maintaining a high level of organization and productivity.
- Monitor team's performance and give feedback when necessary.
- Improve customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Establish strong relationships with over 100 clients, ensuring their needs were met and promoting long-term loyalty.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Streamline service processes, resulting in increased efficiency and reduced operational costs.
- Ensure all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Mentor 38 partners, fostering professional development and career growth opportunities within the company.
- Implement quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Assist in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Monitor inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on product availability when needed.
Executive Sales Assistant
Rent-A-Center
05.2016 - 11.2017
- Developed comprehensive knowledge of 100's of product offerings, enabling persuasive presentations that drove sales growth.
- Assisted 30 executives in achieving annual revenue goals through accurate forecasting and diligent pipeline management.
- Drove process improvement initiatives within the sales department, yielding increased efficiency across numerous functions.
- Exceeded sales targets through efficient lead generation and follow-up strategies.
- Enhanced overall department efficiency by coordinating executive schedules and managing daily administrative tasks.
- Boosted client satisfaction by providing exceptional sales support and promptly addressing concerns.
- Organized networking events to cultivate strong relationships among industry professionals and potential clients.
- Increased client retention rate by proactively addressing potential issues before major problems could occur.
Head Custodian
Pomona Unified School District
02.2004 - 04.2016
- Increased overall satisfaction among all teachers of the facility by consistently maintaining high standards of cleanliness in all spaces.
- Contributed to a positive school culture through professional interactions with over 2000 students, staff, and visitors.
- Checked in and stocked inventory throughout facility.
- Maintained clean and comfortable environments in 37 commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld a well-maintained school environment by coordinating deep-cleaning tasks during breaks and holidays.
- Managed inventory of cleaning supplies and equipment effectively to minimize waste and ensure timely replenishment.
- Collaborated with administrators to address specific facility needs during events or special projects.
Education
Bachelor of Science - Video Game Art, Video Game Design, Math
Westwood College
Upland, CA01.2006
GED -
Pomona Adult School
Pomona, CA04.2004
Skills
- Complaint handling
- Task delegation
- Emotional intelligence
- Management experience
- Customer relationship management (CRM)
- Policy enforcement
- Employee engagement
- Outstanding prioritization skills
- Staff training
- Multitasking and organization
Sales support
Service order flow
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Supervised team of 40 staff members.
Certification
- GED certificate from Pomona Adult School
- Current California Guard Card
- Exposed firearm permit
Additional Information
More work and personal references available upon request.
References
- Trisha Campbell, (909) 919-3663
- Lucas Martinez, (909) 717-5821
- Mo Adelakun, (619) 995-4352
- Angela Avina, (909) 292-5489
- Rahsaan Roberts, (909) 684-8373
- Joseph Garcia, (951) 218-2048
Hobbies and Interests
- Taking care of family (wife and six kids)
- Playing and watching football
- Writing
Subjects
- Dental Assistant, English, Math
- Video Game Art & Design, Video Game Art, Video Game Design, Math
Two time Summit Award winner for Fiscal Year 24 and Three time OAA for my Location
Through coaching and developing my team they were able to achieve their expected KPI's which include route profitability, route efficiency, no lost business, an average of $750 catalog direct sales, and net positive growth. This led to me and my entire team achieving Summit. Our location also achieved our company's highest award of Outstanding Achievement 3 years which is based on our entire locations efficiency and profitability with the service department being at the center.
Interests
Timeline
Service Supervisor
Cintas Corporation
11.2017 - Current
Executive Sales Assistant
Rent-A-Center
05.2016 - 11.2017
Head Custodian
Pomona Unified School District
02.2004 - 04.2016
- GED certificate from Pomona Adult School
- Current California Guard Card
- Exposed firearm permit
Bachelor of Science - Video Game Art, Video Game Design, Math
Westwood College
GED -
Pomona Adult School
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