Thomas Garrett, M. S.
Corporate Trainer
Phoenix,AZ
Summary
Hardworking Senior Trainer enthusiastic about teaching employees and developing new skillsets. Creates lesson plans and supporting materials, as well as coordinates meeting spaces and administers tests. Over 5+ years of related experience conducting classroom and virtual training sessions. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Successful at teaching courses on topics such as Azure, Office and Windows with little oversight. Decisive and analytical team leader with good verbal and written communication skills. Proficient in Microsoft Office. Proven history of jumping into lesson plans without skipping content or losing time for student progress.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Lead Trainer- Microsoft
Education At Work
Tempe , AZ
06.2019 - Current
- Selected training aids, demonstration models, computer tutorials and reference works to use in classroom.
- Trained for Microsoft 365 Admin Center (Exchange, Teams & Sharepoint Administration), Windows, and Office.
- Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Motivated 50 trainees and associates by demonstrating positive attitude to improve productivity.
- Monitored training effectiveness through observation and metrics analysis.
- Facilitated learning through classroom instruction, on-the-job coaching and virtual training for up to 50 employees.
- Motivated 50 trainees and associates by demonstrating positive attitude to improve productivity.
Substitute Teacher
Glendale Unified High School District
Phoenix, AZ
08.2019 - 03.2020
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took notes and prepared reports on school day activities to provide to primary teacher.
Lead QA Software Tester
Grand Canyon University
Phoenix, AZ
03.2010 - 08.2018
- Completed in-depth usability testing on Windows, and iOS devices.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Tracked, prioritized and organized defects with Learning Management Software, working with development team to facilitate timely corrections.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Documented testing procedures for developers and future testing use.
- Created training program for all QA team to follow
- Kept scripts and test cases updated with current requirements.
- Student workers learned time management and project management.
- Built automated test scripts in Solenium to handle repetitive software testing work.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- 99% testing success rate in preventing errors in LMS.
Education
Master of Science - Psychology
Grand Canyon University
Phoenix, AZ 05.2016 - 05.2018
Bachelor of Science - Criminal Justice
Grand Canyon University
Phoenix, AZ 03.2011 - 03.2016
Skills
Client relationship management
Timeline
Substitute Teacher
Glendale Unified High School District
08.2019 - 03.2020
Lead Trainer- Microsoft
Education At Work
06.2019 - Current
Master of Science - Psychology
Grand Canyon University
05.2016 - 05.2018
Bachelor of Science - Criminal Justice
Grand Canyon University
03.2011 - 03.2016
Lead QA Software Tester
Grand Canyon University
03.2010 - 08.2018
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