Thomas Gates III
Waxhaw,NC
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Charter Communications Inc
Charlotte, NC
03.2023 - Current
- Served as first point of contact for incoming technical service calls.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
Independent Business Owner
IM Mastery Academy
, United States
03.2019 - 12.2021
- Managed a group of 150+ members by guiding them to educational materials and answering questions pertaining to Investing
- Trained, coached and mentored new members to facilitate spread of knowledge and consistent growth.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and goals.
- Supervised social media and marketing efforts to expand brand awareness and attract new customers.
- Analyzed internal processes and implemented procedural or policy changes to improve operations.
Team Member
Papa John’s
Winterville, NC
01.2019 - 07.2019
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
Resident Counselor
Duke T.I.P, Wake Forest University
Winston-Salem, NC
06.2018 - 08.2018
- Advised and referred students to appropriate resources in personal, social and academic matters.
- Accompanied and supervised students during meals.
- Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.
- Conducted regular rounds to keep residents and areas safe and secure.
Education
Bachelor of Science - Computer Science
07.2020
Learned about algorithms, data structures and how to apply them using Java, C++, & SQL Queries.
- Collegiate 100 Member, 2019-20
- Member of Alpha Kappa Psi, 2019
Skills
- Requirements gathering
- Technical Support
- Microsoft Office Suite
- SQL and databases
Timeline
Technical Support Representative - Charter Communications Inc
03.2023 - Current
Independent Business Owner - IM Mastery Academy
03.2019 - 12.2021
Team Member - Papa John’s
01.2019 - 07.2019
Resident Counselor - Duke T.I.P, Wake Forest University
06.2018 - 08.2018
East Carolina University - Bachelor of Science, Computer Science