Summary
Overview
Work History
Education
Skills
Projects
Languages
Full Last Name
Timeline
Generic

Thomas Ghebre

Charlotte,NC

Summary

Dynamic HR Administration Subject Matter Expert with extensive experience at Amazon, specializing in project management and data analysis. Successfully led the implementation of corrective action plans that significantly improved customer satisfaction while collaborating with cross-functional teams to drive business growth. Recognized for exceptional problem-solving abilities and strong communication skills, contributing to enhanced operational efficiency.

Overview

10
10
years of professional experience

Work History

Test Scorer

DRC
05.2024 - Current
  • Graded exams, assignments and essays and recorded grades.
  • Responded promptly to inquiries from schools or district personnel regarding test scores.
  • Collaborated with other Test Scorers to ensure consistency in scoring procedures.
  • Adhered strictly to state regulations concerning testing policies and procedures.
  • Conducted quality assurance checks on all scoring documents.
  • Utilized computer-based systems to input, store, and retrieve test information.
  • Maintained confidentiality of all student records during scoring process.
  • Analyzed data from tests to identify trends in student achievement.
  • Participated in professional development activities related to assessment technologies.
  • Reviewed and scored student tests according to established guidelines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized various software and tools to streamline processes and optimize performance.

HR Administration Subject Matter Expert

Amazon
08.2021 - 12.2023
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
  • Organized client meetings to provide project updates.
  • Implemented strategies to take advantage of new opportunities.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
  • Maintained positive working relationship with fellow staff and management.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Created detailed reports on project progress, metrics, and results for stakeholders' review.
  • Mentored junior staff members on best practices related to product design and implementation strategies.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
  • Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Resolved escalated customer issues in a timely manner while maintaining positive relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed household errands and other essential duties.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Sales Specialist

Time Warner Cable
Charlotte, NC
09.2015 - 09.2018
  • Produced sales documents, finalized deals and filed records.
  • Performed data entry into CRM system including account information and sales activity logs.
  • Attended trade shows, conferences and other networking events as needed.
  • Prepared and delivered appropriate presentations on products and services.
  • Researched competitors, economics and other key facets to better understand current market trends.
  • Generated daily reports on sales performance metrics such as revenue goals achieved.
  • Created customized presentations for potential customers.
  • Posed as models for advertising, artistic creation and display of goods.
  • Resolved customer complaints in a timely manner.
  • Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Negotiated deals and handled complaints or objections.
  • Write, completed, and filed documentation to finalize sales.
  • Developed key customer relationships to increase sales.
  • Followed up with customers post-sale to ensure satisfaction with their purchase decision.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Listened to customer needs to identify and recommend best products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.

Education

MBA - Entrepreneurship

UNC Charlotte
Charlotte, NC
05-2025

Bachelor of Arts - Global Studies/International Relations

UNC Charlotte
Charlotte, NC
12.2018

Skills

  • Project management
  • Effective communication
  • Quality assurance
  • Reading comprehension
  • Problem solving
  • Presentation skills
  • Team collaboration
  • Data analysis
  • Feedback provision
  • Data interpretation
  • Interpersonal skills
  • Active listening
  • Reinforcing learning concepts
  • Analytical thinking
  • Hands-on learning
  • Market research

Projects

Amazon Covid Resource Center, An emergency response unit of Amazon's Human Resources Administration, HR Specialist, 08/01/21, Handled employees' requests and effectively acted as a counselor and a guide during their leaves of absence due to Covid., Promoted to a subject matter expert and a team manager after working in the HR Specialist capacity for 4 months., Enjoyed training, coaching, as well as facilitating the daily huddles of the entire department as a team manager for about a year until the project was completed.

Languages

  • Tigrinya ትግሪኛ
  • Amharic አማርኛ

Full Last Name

Ghebremicael

Timeline

Test Scorer

DRC
05.2024 - Current

HR Administration Subject Matter Expert

Amazon
08.2021 - 12.2023

Sales Specialist

Time Warner Cable
09.2015 - 09.2018

MBA - Entrepreneurship

UNC Charlotte

Bachelor of Arts - Global Studies/International Relations

UNC Charlotte

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Thomas Ghebre