THOMAS GIGANTI
Aurora,IL
Summary
Motivated individual with a successful background in customer service and sales. Proven ability to cultivate strong customer relationships and accurately assess their requirements. Exceptional communication and interpersonal skills contribute to delivering outstanding customer service.
Overview
19
19
years of professional experience
Work History
Account & Project Management // Team Lead
GCS Supply
02.2013 - Current
- Currently leading a team of 4 individuals
- Steady growth of 25% each year in annual sales (avg gross margin 30%)
- 2024 sales exceeding goal of $3.5M (Projected to finish at $5.4M)
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Working off project specifications, as well as offering design-build and value engineering options; Showing the customer what they want, as well as suggesting alternative products they may benefit from
- Successful in winning competitive bids against other subcontractors by building and maintaining relationships, showing value in reliability and offering strong, competitive pricing
- Ensuring the delivery and installation of contracted materials within the given parameters of the project schedule
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
Project Manager
Icon Identity Solutions
09.2012 - 12.2012
- Developed the overall project plans for design, manufacturing and installation
- Selected sign installers, negotiated pricing and ensured quality installation
- Worked closely with production control and engineering department
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Sourced, vetted and managed vendors needed to accomplish project goals.
General Manager
Charter Fitness
11.2005 - 09.2012
- Conducted and maintained day-to-day operations associated with running the facility
- Met and exceeded monthly sales goals for both memberships and personal training
- Actively sought new business partnerships and followed up appropriately
- Established and maintained relationships with members of the facility and the surrounding community
- Actively supported and participated in community events (health fairs, cross-promotions, etc.)
- Provided members with exceptional customer service
Education
BACHELOR'S DEGREE - CONSTRUCTION MANAGEMANT
ITT Technical Institute
05.2010
ASSOCIATE DEGREE - DRAFTING & DESIGN
ITT Technical Institute
05.2008
Skills
- Organization
- Social skills
- Time management
- Multi-tasking
- Microsoft Office
- Team player
- Adaptability
- Account Analysis
- CRM proficiency
- Upselling strategies
- Data-driven Insights
References
Personal and professional references available upon request.
Timeline
Account & Project Management // Team Lead
GCS Supply
02.2013 - Current
Project Manager
Icon Identity Solutions
09.2012 - 12.2012
General Manager
Charter Fitness
11.2005 - 09.2012
ASSOCIATE DEGREE - DRAFTING & DESIGN
ITT Technical Institute
BACHELOR'S DEGREE - CONSTRUCTION MANAGEMANT
ITT Technical Institute
Similar Profiles
Quinton RogersQuinton Rogers
Deckhand Team Lead at GCS Industrial GroupDeckhand Team Lead at GCS Industrial Group
Raymon HolmesRaymon Holmes
Mechanical Engineer at Nomad GCSMechanical Engineer at Nomad GCS
Allen cargleAllen cargle
Apprentice Electrician at GCS Electric LLCApprentice Electrician at GCS Electric LLC
Bridgette WoolridgeBridgette Woolridge
Owner/Operator at Glossy Sweet TreatsOwner/Operator at Glossy Sweet Treats
Silvia HernandezSilvia Hernandez
Office Administrative Assistant at Global Exterior ExpertsOffice Administrative Assistant at Global Exterior Experts