Thomas Gilmartin
Philadelphia,PA
Summary
Dedicated Senior Associate with expertise in Charles River IMS. Skilled in incident management and fostering relationships, ensuring timely resolution of production issues to enhance trading operations and workflow efficiency.
Overview
3
3
years of professional experience
Work History
Senior Associate - Alpha Portfolio Services
State Street
Berwyn, PA
05.2023 - Current
- Served as first-line front office support and system expert for Charles River IMS users, including traders, portfolio managers, and operations teams
- Monitored and responded to production issues impacting trading and end‑of‑day processing, assessing business impact and prioritizing time‑sensitive incidents
- Communicated system issues, workarounds, and resolution updates clearly to stakeholders in a timely fashion
- Supported incident and problem management processes, including root‑cause analysis and control improvements
- Coordinated cross-functional teams to improve operational workflows and reduce processing times.
- Developed training materials for new staff, fostering knowledge transfer and skill development.
- Built lasting relationships with front office stakeholders by providing responsive, business‑focused support
Education
Bachelor of Science - Business Administration
Saint Joseph's University
Philadelphia, PA05-2023
Skills
- Charles River IMS
- Client services
- Risk assessment
- Triaging
- Critical thinking
- Cross-functional teamwork
- Training and mentoring
- Time management
Timeline
Senior Associate - Alpha Portfolio Services
State Street
05.2023 - Current
Bachelor of Science - Business Administration
Saint Joseph's University