Thomas Gilmer

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Launched quality assurance practices for each phase of development

Increased customer satisfaction by providing high-quality services and timely communication.

• Trained and motivated employees to perform daily business functions.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Implemented effective financial management practices, improving cash flow and profitability.
• Assessed income and expenses and adapted plans to improve profit levels.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Consulted with customers to assess needs and propose optimal solutions.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
• Installed and wired electrical transformers, service panels, and circuit breakers.
• Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
• Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
• Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
• Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
• Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
• Performed routine maintenance of plumbing systems in residential and commercial buildings.
• Installed, repaired and maintained water, gas and sewer systems.
• Ensured safety compliance by adhering to local and federal regulations while performing tasks.
• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
• Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Repaired and replaced motors, bearings and belts.
• Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
• Completed installation of drywall sheets on commercial and residential properties.
• Prepared work area, tools and equipment for job site.
• Installed drywall for residential and commercial projects with consistent attention to quality and safety.
• Performed accurate cuts around electrical outlets, plumbing fixtures, and windows for seamless integration of drywall panels into existing structures.
• Finished and trimmed drywall with professional-level quality.
• Removed and replaced damaged drywall to complete repair and restoration projects.
• Reduced material waste by accurately estimating project needs and optimizing tile cutting techniques.
• . Provided ongoing maintenance and repair services for past clients, ensuring the longevity of their tiled surfaces.
• Mastered diverse tiling materials such as ceramic, porcelain, glass, stone, marble, granite allowing for versatile application capabilities across various settings.
• Achieved consistent client commendations for exceptional attention to detail in complex tiling designs.
• Delivered visually appealing results through precise alignment, leveling, and spacing techniques in tile layout design.
• Cut and trimmed flooring to fit around obstacles and within tight spaces.
• Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
• Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
• Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
• Enhanced customer satisfaction by providing professional and timely flooring installation services.
• Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
• Enhanced customer satisfaction by providing high-quality carpet installation services.
• Exceeded customer expectations through meticulous attention to detail during carpet fitting and seaming processes.
• Removed existing flooring materials and prepared area for installation of new products.
• Developed long-lasting relationships with clients through excellent communication and follow-up support after installations were completed.
• Laid or repaired tile to meet small-scale and large-scale project requirements.
• Managed inventory of materials effectively, reducing waste and cutting costs for the company.
• Delivered high-quality workmanship by mastering the installation techniques for various insulation products.
• Worked with variety of insulation material types in residential and commercial settings.
• Improved client satisfaction by expertly installing insulation in residential and commercial properties.
• Expedited construction process by skillfully utilizing power tools such as pneumatic nail guns, circular saws, and drills.
• Assured structural integrity of buildings through skilled installation of floor systems, walls, and roof trusses.
• Delivered high-quality craftsmanship by consistently following architectural blueprints and specifications.
• Successfully met deadlines through effective time management skills and prioritizing tasks according to project requirements.
• Enhanced project efficiency by accurately measuring and cutting materials for framing carpentry tasks.
• Strengthened professional relationships by actively communicating with clients, architects, and subcontractors throughout the construction process.
• Maximized roof longevity with proper installation of various roofing materials such as asphalt shingles, metal panels, single-ply membranes, and built-up roofs.
• Assigned daily duties to each employee based upon individual strengths, effectively completing [Number]% of roofing jobs on time.
• Assisted in the preparation of accurate project estimates and proposals, ensuring that potential clients had a clear understanding of all costs involved.
• Conducted thorough inspections of completed projects, identifying any necessary repairs or modifications to guarantee quality results.
• Maintained job sites to meet company and federal safety regulations.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Trained new personnel regarding company operations, policies and services.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

• Maintained a safe living environment for residents by quickly addressing any potential hazards or code violations discovered during inspections or reported by tenants.
• Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
• Developed strong relationships with tenants through courteous interactions and efficient resolution of their maintenance requests.
• Upheld excellent communication with property managers regarding progress updates, completed tasks, and upcoming maintenance needs.
• Enhanced the apartment community''s curb appeal by maintaining landscaping, repairing exterior fixtures, and painting surfaces as needed.
• Reduced downtime for essential building systems by performing routine preventative maintenance on HVAC, plumbing, electrical, and other critical components.
• Contributed to increased resident retention rates by consistently providing high-quality maintenance services that exceed expectations.
• Maintained a clean and organized workspace to promote safety and efficiency while completing maintenance tasks.
• Demonstrated proficiency in diagnosing mechanical issues accurately using various tools such as multimeters, pressure gauges, and diagnostic software applications when applicable.
• Participated in emergency response efforts during inclement weather events or other unforeseen circumstances, providing rapid assistance in addressing damage or safety concerns throughout the property.
• Improved tenant satisfaction by promptly addressing and resolving maintenance concerns in a professional manner.
• Assisted in the training and development of new maintenance staff members, sharing best practices and technical knowledge to ensure consistent service levels across the team.
• Conducted regular inspections of apartments and common areas to identify necessary repairs and proactive maintenance tasks.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Increased energy efficiency within the apartment complex through regular monitoring of heating/cooling systems performance and implementing corrective measures when necessary.
• Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
• Installed new locks, door handles, and door closers.
• Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
• Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
• Followed preventive maintenance schedule to support building systems functionality.
• Tested fire safety and emergency systems and inspected fire extinguishers and sprinkler systems.
• Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Performed minor wall repair, installed drywall, and applied wallpaper.
• Installed and maintained security systems to reduce vulnerabilities, using cameras, locks and alarms.
• Performed preventive maintenance and repairs on various types of equipment.
• Executed tasks within time and budget constraints.
• Installed and maintained plumbing and HVAC systems.
• Rewired and replaced faulty electrical components in equipment.
• Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
• Repaired and replaced pumps, valves and motors.
• Safely and effectively handled wide range of cleaning products and solutions.

• Maintained a safe living environment for residents by quickly addressing any potential hazards or code violations discovered during inspections or reported by tenants.
• Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
• Upheld excellent communication with property managers regarding progress updates, completed tasks, and upcoming maintenance needs.
• Enhanced the apartment community''s curb appeal by maintaining landscaping, repairing exterior fixtures, and painting surfaces as needed.
• Contributed to increased resident retention rates by consistently providing high-quality maintenance services that exceed expectations.
• Maintained a clean and organized workspace to promote safety and efficiency while completing maintenance tasks.
• Demonstrated proficiency in diagnosing mechanical issues accurately using various tools such as multimeters, pressure gauges, and diagnostic software applications when applicable.
• Ensured timely completion of work orders by prioritizing tasks based on urgency and coordinating with property management staff.
• Participated in emergency response efforts during inclement weather events or other unforeseen circumstances, providing rapid assistance in addressing damage or safety concerns throughout the property.
• Improved tenant satisfaction by promptly addressing and resolving maintenance concerns in a professional manner.
• Conducted regular inspections of apartments and common areas to identify necessary repairs and proactive maintenance tasks.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Maximized equipment lifespan through proper care procedures such as lubrication, filter replacement, and adherence to manufacturer recommended maintenance schedules.
• Increased energy efficiency within the apartment complex through regular monitoring of heating/cooling systems performance and implementing corrective measures when necessary.
• Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
• Installed new locks, door handles, and door closers.
• Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
• Restored and repaired worn and damaged building components to support appearance, longevity and security.
• Supported safety with well-maintained grounds, parking lots and landscaping.
• Performed minor wall repair, installed drywall, and applied wallpaper.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
• Followed preventive maintenance schedule to support building systems functionality.
• Tested fire safety and emergency systems and inspected fire extinguishers and sprinkler systems.
• Performed preventive maintenance and repairs on various types of equipment.
• Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
• Diagnosed and repaired complex mechanical and electrical systems.
• Executed tasks within time and budget constraints.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Replaced worn or broken parts on machines and equipment.
• Installed and maintained plumbing and HVAC systems.
• Rewired and replaced faulty electrical components in equipment.
• Safely and effectively handled wide range of cleaning products and solutions.
• Repaired and replaced pumps, valves and motors.
• Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
• Completed preventive maintenance on machines to enhance production and maintain quality.