Thomas Gilsenan
Sales Professional/Consultant
Scotch Plains,NJ
Summary
Accomplished Senior Process Consultant with a proven track record at Dealer-FX, enhancing operational effectiveness and driving sales through strategic relationship building and cross-selling. Excelled in customer engagement and account management, significantly improving client loyalty and operational efficiencies. Skilled in mentoring and leadership, fostering team growth and achieving competitive advantage.
Overview
13
13
years of professional experience
Work History
Senior Process Consultant - Field Services
Dealer-FX
New York, New York
06.2021 - Current
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of product offerings.
- Solved customer challenges by offering relevant products and services.
- Designed customized solutions based on client-specific needs, improving operational effectiveness..
- Collaborated with key stakeholders to align organizational goals with process improvement initiatives.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
Service Manager
DeCozen Chrysler Jeep Dodge
Verona, NJ
02.2019 - 06.2021
- Increased sales revenue 40% by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Assistant Service Manager
Lexus
East Hanover, New Jersey
04.2012 - 02.2019
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Worked closely with upper management to develop strategic sales initiatives aimed at driving business growth and enhancing customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
BBA - Business
The College of New Jersey
Trenton, NJ 05.2001 -
Skills
Relationship building
undefinedAccomplishments
- Managed 40+ accounts per month.
- Achieved SME status in 5 separate areas of expertise
- Elected to present products at National conference
- Led the Northeast region in the implementation of SmartPath Technology with over 40 successful launches
Timeline
Senior Process Consultant - Field Services
Dealer-FX
06.2021 - Current
Service Manager
DeCozen Chrysler Jeep Dodge
02.2019 - 06.2021
Assistant Service Manager
Lexus
04.2012 - 02.2019
BBA - Business
The College of New Jersey
05.2001 -
Directors Award for Excellence - 2024
Honored as the top Consultant nationwide at the 2024 National Conference event. Granted for the above and beyond dedication to the product, brand, and our clients.
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