Summary
Overview
Work History
Education
Skills
Timeline
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THOMAS GLENN

CAMARILLO,CA

Summary

Dynamic Operations Manager with a proven track record at Emerlin Corp, excelling in team leadership and problem-solving. Enhanced employee accountability and improved performance outcomes through strategic initiatives. Skilled in maintaining compliance and optimizing operational processes, driving efficiency and fostering a positive work environment.

Overview

25
25
years of professional experience

Work History

Operations Manager

Emerlin Corp
11.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Operations Executive

Nightview
01.2000 - Current
  • Collaborated on operational support tasks to achieve common goal.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
  • Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
  • Oversaw projects to help goals, tasks and milestones align with organizational strategy.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
  • Developed operational processes to help organization adapt to market change.
  • Improved employee retention rates by creating a positive work environment and offering professional development opportunities for staff members.
  • Used data-driven decision-making techniques to identify areas of improvement within operations processes.
  • Managed budgets effectively while balancing competing priorities, ensuring optimal allocation of resources towards critical projects.
  • Negotiated supplier discounts to improve bottom line.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Operations Coordinator

Fci Inc
03.2015 - 09.2020
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Oversaw day-to-day operations of large teams across several sites.
  • Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
  • Training for warehousing forklift training driver training both straight trucks and tractor trailer..

Education

No Degree - Bussiness

Oxnard College
Oxnard, CA

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Driver assessment
  • Emergency procedures
  • Accident prevention
  • Maintaining compliance
  • Student assessment
  • Regulatory compliance
  • Route planning
  • Vehicle inspection
  • Inspecting trucks
  • Backing procedures
  • Updating logs
  • Maintenance

Timeline

Operations Manager

Emerlin Corp
11.2019 - Current

Operations Coordinator

Fci Inc
03.2015 - 09.2020

Operations Executive

Nightview
01.2000 - Current

No Degree - Bussiness

Oxnard College

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