Thomas Glover

Wholesale and retail jewelry repair, custom design ,training and customer service building a loyal customer base as well as retail sales, accounting , ordering inventory tools and equipment .Maintaining multiple wholesale accounts servicing the repair needs and adjustments to keep customers satisfied and sales goals in a timely fashion .Responsible for the care and custody of hundreds of thousands customer merchandise for twenty eight years.

• Managed inventory control, cash control and store opening and closing procedures.
• Trained team members in successful strategies to meet operational and sales targets.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Increased sales by offering advice on purchases and promoting additional products.