Thomas Goetz
National Guard
Madison,SD
10
years of professional experience
Experienced with identifying and exploiting system vulnerabilities to strengthen security measures. Utilizes advanced penetration testing techniques to reveal hidden threats and provide strategic recommendations. Knowledge of ethical hacking methodologies and cybersecurity best practices ensures robust defense mechanisms.
Work History
System Support Respresentative
2 Months- Delivered technical support for software and hardware issues, facilitating quick resolution of user inquiries.
- Conducted regular system audits to identify areas for improvement, optimizing performance and reliability of operations.
- Led initiatives to implement best practices in systems support, driving increased customer satisfaction and reduced downtime.
Cybersecurity Analyst
2 Years 9 Months- Analyzed security incidents and developed response strategies, enhancing incident response efficacy.
- Implemented cybersecurity policies to protect sensitive information and data integrity.
- Monitored network security systems, identifying potential threats and vulnerabilities to strengthen defenses.
Penetration Tester
1 Year- Assessed threats, risks, and vulnerabilities from emerging security issues to inform stakeholders on effective mitigation measures.
- Conducted risk analysis, system certifications, and auditing to ensure comprehensive security documentation and testing.
- Conducted IT audit assessments for systems or applications to recommend solutions to mitigate risks.
- Analyzed security policies for effectiveness to recommend targeted policy enhancements.
- Created detailed reports on findings and recommendations for stakeholders.
Associate Network Engineer
5 Months- Evaluated under-performing areas, developing targeted solutions to enhance network performance.
- Recommended network security standards and upgrades, ensuring compliance and risk mitigation.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Managed and coordinated problem resolution and escalation processes, facilitating timely resolution of network issues.
IT Support Analyst
2 Months- Configured hardware, devices, and software to set up work stations for employees.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Documented and organized network infrastructure and systems to enhance accessibility and troubleshooting.
- Identified needs of customers promptly and efficiently.
- Collaborated with departments to deliver customized technology solutions addressing specific challenges.
- Maintained up-to-date knowledge of industry trends and tools to support effective IT analysis.
IT Specialist
5 Years 3 Months- Currently working as an IT Specialist in the Army National Guard
- Managed and maintained computer systems and networks, ensuring smooth operations and minimizing downtime
- Managed and maintained computer systems and networks, ensuring smooth operations and minimizing downtime
- Provided technical support to users, resolving hardware and software issues to enhance user experience
- Implement security measures to protect sensitive information and prevent unauthorized access
- Collaborated with team members to develop and implement IT solutions, contributing to improved efficiency and productivity
- Maintain documentation of IT systems, including hardware and software inventory and user manuals
- Identified and addressed technical problems to improve overall system performance. to improve system functionality. to enhance operational efficiency.
- Delivered training programs to enhance soldiers' proficiency with IT tools. for soldiers to improve IT tool usage.
IT Specialist
3 Years 11 Months- Monitored and managed system performance, maintaining optimal performance and availability across all systems
- Implemented backup and recovery strategy that protected data and ensured availability during critical incidents
- Developed and implemented Windows Deployment Servers, reducing man-hours required for reimaging by streamlining the process
Education
Bachelor of Science - Cyber Operations
Associate of Science - Network And Security Administration
Minor - Digital Forensics
Skills
Incident response
Vulnerability assessment
System hardening
Attention to detail
Adaptability
Teamwork and collaboration
Team building
Communication skills
References
- Ted Jackson, Army National Guard, 605-222-0382
- Logan Shaw, Dakota State University, 701-566-4717
Timeline
System Support Respresentative
Summit Technologies
08.2026 - CurrentRead More
Penetration Tester
Dakota State University
05.2025 - 05.2026Read More
Associate Network Engineer
Sanford Health
11.2024 - 04.2025Read More
IT Support Analyst
LCI
08.2024 - 10.2024Read More
Cybersecurity Analyst
National Guard
01.2024 - CurrentRead More
IT Specialist
Army National Guard
10.2018 - 01.2024Read More
IT Specialist
Expetec
08.2016 - 07.2020Read More
Dakota State University
Minor from Digital Forensics
Read More
Dakota State University
Associate of Science from Network And Security Administration
Read More
Dakota State University
Bachelor of Science from Cyber Operations
Read More