Thomas Gomez Suaza
Kissimmee
Summary
Results-oriented Account Manager with a history of excelling in revealing customer needs and delivering solutions.
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Accomplished Salesperson well-versed in increasing profitability using sound sales techniques. Adept at meeting customer needs by recommending, selecting and assisting with merchandise sales. Top producer consistently exceeds sales goals and tops KPIs to win success.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Bank Teller
Woodforest National Bank
Orlando
06.2022 - 02.2024
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
- Assisted in opening new accounts for customers while ensuring compliance with regulatory requirements
Sales Representative
Vivint Smart Home
Orlando
02.2020 - 05.2023
- I sale door to door with vivint smart home and just finished a full sales summer that equals 2 years of sales or communication major
- Implemented effective sales strategies that resulted in a XX% increase in overall revenue
- Negotiated contracts and pricing agreements with customers, resulting in increased profitability
Customer Care Specialist
Frank Gay Residential Services
Orlando
03.2022 - 03.2023
- My job day to day was pretty simple, I would go to a potential clients home, sit with them build some trust and explain to them what we can and cannot do when it came to it's HVAC systems
Canvasser/Field Manager
Florida Home Improvement Associates
Orlando
08.2019 - 01.2020
- Door to door experience, team leader, dealing with home owners
- Consistently exceeded daily/weekly/monthly sales targets by effectively engaging with prospects during canvassing activities
- Utilized persuasive communication skills to effectively convey product/service benefits and generate interest among potential customers
Host and Busser
Bahama Breeze
Kissimmee
12.2018 - 12.2019
- First face the customer see and the last one make sure they are comfortable and have a bahama experience
Bagger and Cashier
Publix
Kissimmee
03.2017 - 02.2018
- At Publix our job was to make the customers shopping experience easier and convenient, finding the product they want or find something similar
- Assisted in loading grocery bags into customer vehicles, providing friendly and helpful service
- Managed multiple tasks simultaneously, such as bagging groceries, retrieving carts, and assisting customers with inquiries
Education
High school or equivalent -
Osceola High School
Kissimmee, FLSkills
- Attention to detail
- Relationship management
- Leadership
- Sales
- Guest services
- Host/Hostess
- Microsoft Office
- ATS
- Banking
- B2B Sales
- Host/hostess experience
- Customer Relationship Management
- Hospitality
- Upselling
- Direct Sales
- AI
- Photography
- Cold Calling
- Chart (Excel)
- Presentation Skills
- Direct sales
- Outside Sales
- Order entry
- Bussing
- Customer support
- Windows
- Negotiation
- Inside sales
- Sales Management
- Account Management
- Telemarketing
- School experience
- User research
- Typing
- Door-to-door
- Bilingual
- Salesforce
- Business Development
- B2B
- Retail sales
- Driving
- Door-to-Door Experience
- Serving Experience
- Inside Sales
- Recruiting
- Analytics
- Serving
- Customer service
- Account management
- Product knowledge
- Customer relationship management
- Sales strategies
- Revenue generation
- Team leadership
- Persuasive communication
- Problem solving
- Interpersonal skills
- Time management
- Adaptive thinking
- Trustworthiness and integrity
- Sales and Cross-selling
- Phone etiquette
- Data inputting
- Sales negotiation
- Data analysis
- Market research
- Lead generation
- Sales forecasting
- Competitive analysis
- Effective communication
- Persuasive selling
- Strategic planning
- Sales process
- Analytical problem solver
- Territory sales management
- Pipeline management
- Business planning
- Sales coaching
Certification
Driver's License
Languages
Spanish, Fluent
Timeline
Bank Teller
Woodforest National Bank
06.2022 - 02.2024
Customer Care Specialist
Frank Gay Residential Services
03.2022 - 03.2023
Sales Representative
Vivint Smart Home
02.2020 - 05.2023
Canvasser/Field Manager
Florida Home Improvement Associates
08.2019 - 01.2020
Host and Busser
Bahama Breeze
12.2018 - 12.2019
Bagger and Cashier
Publix
03.2017 - 02.2018
High school or equivalent -
Osceola High School