THOMAS GONZALEZ

Camino Real Chevrolet

12.2010 - Current

Increased customer satisfaction by providing timely and efficient service for various technical issues.
Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
Assisted in training junior technicians, sharing knowledge of advanced diagnostic techniques and best practices for quality repairs.
Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
Contributed to team success by sharing technical expertise during challenging diagnostic scenarios or difficult repairs.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Replaced damaged, missing, or defective parts with new and refurbished components.
Read and followed technical documentation to complete accurate repairs.
Analyzed vehicle data using advanced diagnostic equipment.
Coordinated with parts department to determine availability of necessary components.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Performed repairs on hybrid and electric vehicle high voltage systems

Summary