Thomas Goodman
West Mifflin,US
Summary
Dynamic Leader with a proven track record of delivering exceptional customer service and elevating service standards in the hospitality industry. Known for setting high expectations and responding swiftly to guest inquiries, resulting in improved guest satisfaction scores. Committed to fostering a positive work environment while adapting seamlessly to diverse situations. Aspires to leverage expertise in hospitality management to enhance operational efficiency and guest experiences further. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager (GM)
The Juicy Crab
Athens, GA
09.2022 - 09.2024
- Recruiting, hiring, and training all restaurant staff, including servers and hosts
- Scheduling employees to ensure shifts have proper coverage
- Streamlining the restaurant processes to improve the guest experience and training
- Monitoring restaurant finances, including sales and expenses
- Enforcing food handling regulations and other guidelines to increase guest safety
- Promoting the restaurant and finding ways to bring in more customers
- Handling customer complaints and reviews
- Completing necessary paperwork, such as sales, inventory, and staff attendance reports
- Leadership to guide and inspire the staff
- Understanding of how the food service industry works
- Strong organizational skills to keep things running smoothly
- Problem-solving skills for unexpected circumstances, such as staffing shortages or unhappy customers
- Financial knowledge to manage the budget effectively and keep the restaurant profitable
- Analytical skills to interpret reports and make data-driven decisions
- Experience using restaurant management software
- Customer service and interpersonal skills to create positive relationships
Business Office Manager/Human Resources Director
Nancy Hart Nursing and Rehab
Elberton, GA
02.2022 - 08.2022
- Manage benefits administration, policies, Open Enrollment, ADA, Workers Compensation, FMLA, and PTO
- Develop and implement HR policies, procedures, and Employee Handbook
- Communicated company information and coordinated personnel-related activities by auditing personnel files
- Partner directly with senior management on organizational development, talent management strategy, employee engagement, benefit/compensation administration, and employee relations
- Recruit and develop future leaders through talent and performance management
- Reconciled bank deposits and maintained the agent's premium account
- General office procedures include answering phones and relaying messages to other colleagues and the agency's owner
- Consults with department heads to resolve errors in accounts
- Reconciles accounts and provides financial reports to Administrator upon request
- Interacts with the general public, visitors, families, and residents
- Receives and receipts payments in an accurate and timely manner
- Records the details of financial transactions in appropriate journals and ledgers
- Summarizes and balances entries recording on individual journals and ledgers
- Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of personnel and resident financial records
- Understands and adheres to the guidelines of 'Resident Rights'
Business Office Manager- Temp
Nursing home
Athens, GA
08.2021 - 02.2022
- Responsible for management, oversight, and completion of billing process consistent with company policies, procedures and standards
- Manages and oversees business office functions in records, accounting, billing, accounts payable, and accounts receivable, inventory and supply management
- Directs billing functions, including accurate invoicing of all client services
- Ensures reimbursement from governmental payers, insurance companies, clients or client representatives in compliance with company standards
- Ensures all bills are paid in a timely and accurate manner
- Monitors services provided will be reimbursable
- Manages the Petty Cash/Credit Card
- Maintains all required and appropriate logs
- Consults with department heads to resolve errors in accounts
- Reconciles accounts and provides financial reports to Administrator upon request
- Interacts with the general public, visitors, families and residents
- Receives and receipts payments in an accurate and timely manner
- Records the details of financial transactions in appropriate journals and ledgers
- Summarizes and balances entries recording on individual journals and ledgers
- Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of personnel and resident financial records
- Understands and adheres to the guidelines of 'Resident Rights'
General Manager
Foot Palace Spa
Athens, GA
09.2019 - 05.2021
- Responsible for opening and closing the Spa
- This includes balancing the amount of daily cash and credit received to reporting sales
- A daily deposit was made the same day
- Performed daily order, then checked invoice against charges and inventory received
- Attention to detail was crucial to ensure that the best product was received, and the spa was billed appropriately
- Plan and executed of achieving monthly labor goals
- Accomplished this through efficient scheduling and minimal food waste
- Responsible for customer satisfaction
- Resolved hospitality issues as they occurred
- Interview and screen potential employees disciplined existing employees
- Monitor and evaluated employees work performance and followed up on areas needing improvement
- Strong ability to thrive in a fast pace environment while striving to increase productivity
- Ensure food safety and quality of product as well as customer satisfaction
- Administrative & Business Operations
Education
A.A. - Medical Assisting
Mandl College
New York, US05.2007
Skills
- Inventory management
- Staff training
- Effective leader
- Change implementation
- Policy/program development
- Staff-retention programs
- Consistently meet goals
- Training and development
- Recipes and menu planning
- Operations Start-up
- Team player
- Employee scheduling
- Staff training/development
- Motivation
Certification
- ServSafe Food Safety Certification
- Certified Notary Public
- Human Resources Professional
- OSHA 30
Languages
Spanish
Professional
Timeline
General Manager (GM)
The Juicy Crab
09.2022 - 09.2024
Business Office Manager/Human Resources Director
Nancy Hart Nursing and Rehab
02.2022 - 08.2022
Business Office Manager- Temp
Nursing home
08.2021 - 02.2022
General Manager
Foot Palace Spa
09.2019 - 05.2021
- ServSafe Food Safety Certification
- Certified Notary Public
- Human Resources Professional
- OSHA 30
A.A. - Medical Assisting
Mandl College
Similar Profiles
Rayne FaceyRayne Facey
Cashier Team Lead at Juicy CrabCashier Team Lead at Juicy Crab
Christopher GreenChristopher Green
Cashier Lead at Juicy CrabCashier Lead at Juicy Crab
Jordan DupervalJordan Duperval
Server at Juicy CrabServer at Juicy Crab