Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Grant

Berlin

Summary

Dynamic and results-driven professional with experience as a Lead Service Technician at Suburban Sports, excelling in problem-solving and customer service. Proficient in Microsoft 365 and skilled in diagnosing equipment issues, enhancing operational efficiency while ensuring exceptional communication with clients. Committed to delivering high-quality service and fostering team collaboration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Service Technician

Suburban Sports
11.2022 - Current
  • Assisted in diagnosing and resolving equipment issues to ensure optimal functionality.
  • Learned safety protocols and operational procedures for effective service delivery.
  • Participated in training programs to enhance technical skills and industry knowledge.
  • Documented service requests and customer interactions to improve communication records.
  • Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.

Electrical Apprentice

Priority Electric
08.2022 - 11.2022
  • Installed electrical systems and components under supervision, ensuring compliance with safety standards.
  • Assisted senior electricians in troubleshooting and repairing electrical issues, enhancing problem-solving skills.
  • Conducted routine maintenance on electrical systems, contributing to improved reliability and performance.
  • Interpreted blueprints and technical diagrams to support accurate wiring installations and upgrades.
  • Collaborated with team members to complete projects efficiently, fostering a strong team-oriented environment.

Crew Lead

AMC Theatres
03.2021 - 06.2022
  • Supervised daily operations to ensure efficient workflow and team productivity.
  • Trained new crew members on safety protocols and operational procedures.
  • Implemented process improvements to enhance service delivery and reduce wait times.
  • Monitored inventory levels and facilitated timely restocking of supplies.
  • Resolved customer inquiries and issues promptly, ensuring high satisfaction rates.

Education

Bachelor of Science - Architecture

University of Hartford
West Hartford, CT
05-2027

Associate of Science - Architecture

CT State Community College
Hartford, CT
05-2025

Skills

  • Microsoft 365 (Office): Word, Excel, Powerpoint
  • REVIT
  • Hand Graphics
  • Design Development
  • Architectural Mathematics
  • Proficient in operating basic hand and power tools
  • Problem-solving/Diagnostic skills
  • Communication
  • Customer Service

Certification

  • OSHA 30
  • Certification from Lincoln Technical Institute
  • Regent's Scholarship from University of Hartford

Timeline

Lead Service Technician

Suburban Sports
11.2022 - Current

Electrical Apprentice

Priority Electric
08.2022 - 11.2022

Crew Lead

AMC Theatres
03.2021 - 06.2022

Bachelor of Science - Architecture

University of Hartford

Associate of Science - Architecture

CT State Community College

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