Thomas Graziano
Toms River,NJ
Summary
Strategic leader in management field that possess specialized skills in information technology, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Program Manager
Association for the Multiple Impaired Blind
Brick, NJ
11.2022 - Current
- Responsible for serving individuals with intellectual and developmental disabilities, ensuring their physical and mental well-being in a group home setting.
- Manage a group home with 8 individuals and over 20 employees.
- Complete weekly scheduling and payroll for employees, as well as job training and staff meetings.
- Submit daily reports, client health updates, and create mission statements to ensure the best care for individuals served.
- Comply with all safety and health regulations to assure a safe workplace for staff and clients.
- Assist individuals with their daily tasks and goals in a compassionate and patient manner.
- Resolve issues and solve problems amongst clients with various disabilities such as downs syndrome, blindness, autism, cerebral palsy, Alsheimer's, and non-verbal individuals.
- Organize events such as conferences or seminars aimed at improving efficiency in compliance with the organization's mission statement.
- Prioritize the client's health by working closely with physicians and pharmacies, scheduling doctor's appointments, and keeping medications up to date.
- Manage the house budget, including payroll, food, gas, and the client's personal allowances.
- Utilize software services such as Therap, ADP, and Epic.
Help Desk Support Specialist
Pantheon
Moorestown, NJ
02.2019 - 10.2022
- Handled 30-60 calls daily at the IT Data Center, assisting users from all chains of the Pantheon network.
- Completed and resolved over 10,000 help tickets as a team of 20 each month.
- Had a high satisfaction rating with users, resulting in recognition from supervisors and trainers.
- Provided technical support to end users remotely, which resulted in a 90% resolution rate.
- Worked closely with techs, ensuring tickets were assigned based on a priority scale.
- Experienced using VMware, MobileIron email enterprises, My Duo, and Active Directory.
- Provided remote-based training to customers and end users.
- Debug, troubleshoot, and isolate software problems.
- Create and maintain documentation to support the configuration management of the cloud infrastructure.
- Hands-on management of network, server, storage, and operating systems while performing application upgrades, integration, and security-related patching for the servers that are hosted at the facility.
Site Surveyor and System Analyst
Kallidus Technologies
Lowell, MA
04.2016 - 01.2019
- Developing an overall strategy and approach for User Acceptance Testing.
- Managing the user acceptance criteria and sign-off.
- Producing and executing project plans, as well as managing the progress of project status, milestones, achievements, and budget.
- Responsible for the development of system documentation, such as maintenance manuals, tests, and implementation plans, as well as the site survey database.
- Monitor and report on the status and progress of work, checks on work in progress, and reviews completed work for compliance with supervisor’s priorities, methods, deadlines, and instructions.
- Provides broad technical and professional support involving analyzing, diagnosing, and recovering systems, maintaining 100% of company records, and PII.
- Tested and troubleshot software used to survey construction sites in order to acquire satellite or geographical images to establish points for drainage pipes, sanitary ponds, or sewage tie-ins.
- Trained employees on-site how to use Microsoft Excel, Word, and PowerPoint to prepare important budgeting costs and graphs.
Education
High School Diploma -
Toms River High School North
Toms River, NJ06-2009
Health & Fitness Certification -
Ocean County Vocational Technical Schools
Toms River, NJ06-2010
Criminal Justice -
Ocean County College
Toms River, NJCompTIA A+ -
Certification
04-2025
Skills
- Project Management
- Information Security
- Quality Assurance
- Leadership
- Attention to Detail
- Customer Service
- Database Management
- Problem Solving
Timeline
Program Manager
Association for the Multiple Impaired Blind
11.2022 - Current
Help Desk Support Specialist
Pantheon
02.2019 - 10.2022
Site Surveyor and System Analyst
Kallidus Technologies
04.2016 - 01.2019
High School Diploma -
Toms River High School North
Health & Fitness Certification -
Ocean County Vocational Technical Schools
Criminal Justice -
Ocean County College
CompTIA A+ -
Certification
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