Thomas Griffin
Alexandria,VA
Summary
Seasoned Sales Representative with 20+ years of experience of exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Superior communication skills, understanding of client needs and sales closing rates. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
9
9
years of professional experience
Work History
Sales Specialist
Better Termite
12.2022 - Current
- Prioritize tasks and maintain accurate records of sales activities, including contracts, proposals, quotes, follow-ups, and customer communications; resulting in increased productivity and revenue
- Increased sales revenue by establishing strong relationships with clients, identifying new business opportunities, and maintaining long-term relationships with high-net-worth clients
- Streamlined sales processes for improved efficiency and customer satisfaction
- Handled customer inquiries by staying relevant to market and industry trends and finding unique solutions to issues
- Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities
- Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service
- Implemented effective cross-selling strategies, closing sales techniques and upselling to increase overall sales volume and client retention rates
- Cultivated long-lasting relationships with existing clients by providing ongoing support and education throughout the post-sales process
- Managed customer accounts to secure customer satisfaction and repeat business
- Negotiated contracts with clients and developed relationships with key personnel
- Researched issues to obtain appropriate answers to customer inquiries.
Sales Specialist
Blades Of Green
04.2022 - 12.2022
- Built rapport with a diverse client base and assessed needs to make product recommendations and upsell by educating customers about product features and benefits to provide first-rate service to all customers and potential customers, resulting in strong client relationships through consistent communication and effective problem-solving
- Exceeded sales targets by consistently meeting and surpassing monthly quotas and keeping detailed daily activity records through an online customer database
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients
- Interacted with approximately 5-7 customers daily to provide personalized product guidance, resolve issues, and open new accounts
- Analyzed competitor strategies and identified areas of opportunity for differentiation in the marketplace
- Negotiated contracts and developed custom proposals for high-value prospects, successfully closing major deals
- Collaborated with cross-functional teams and team objectives in a fast-paced environment to identify and address customer needs
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Owner
Synergy Scents South
01.2019 - 03.2022
- Managed day-to-day business operations
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Enhanced service dog training outcomes by implementing positive reinforcement techniques and customized training plans.
Salesperson
Connors Pest Control
01.2015 - 01.2019
- Worked to build relationships with customers and built potential for additional sales
- Achieved high levels of client satisfaction by conducting regular follow-ups post-sale to ensure continued contentment with their purchase decision
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Boosted sales by consistently engaging with customers and addressing their needs effectively
- Exceeded monthly sales goals consistently by employing proactive prospecting methods and maintaining a robust pipeline of leads
- Increased residential sales by implementing targeted marketing strategies and engaging with potential clients
- Assisted clients with the home buying process from initial consultation to closing, ensuring a smooth experience throughout each transaction
- Utilized CRM software to efficiently track leads, sales activities, and client communications
- Prepared and presented contracts
- Improved client retention rates by swiftly addressing concerns and providing personalized solutions.
Education
High School Diploma -
Summitt School
Skills
- Customer Relationship Building
- Customer service and care
- Sales closing
- Upselling and Cross-Selling
- Account Management
- Sales consultation
- Consultative Selling
- Influencing communication skills
- Interpersonal communication skills
Timeline
Sales Specialist
Better Termite
12.2022 - Current
Sales Specialist
Blades Of Green
04.2022 - 12.2022
Owner
Synergy Scents South
01.2019 - 03.2022
Salesperson
Connors Pest Control
01.2015 - 01.2019
High School Diploma -
Summitt School
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