Thomas Grimm
Rochester,NY
Summary
Results-driven Sales and Customer Service professional with a proven ability to build relationships, exceed targets , and drive revenue. Skilled in understanding customer needs, presenting tailored solutions, and closing sales. Committed to delivering exceptional customer experiences that foster loyalty and repeat business.
Overview
15
15
years of professional experience
Work History
Business Owner
Grimms Trimms
Rochester, NY
04.2024 - Current
- Founded and managed daily operations of a residential and commercial landscaping business
- Provided lawn care, trimming, edging, mulching, and seasonal clean-up services
- Scheduled jobs, managed routes, and ensured timely project completion
- Prepared estimates, bids, invoices, and collected payments
- Managed customer relationships and ensured high satisfaction and repeat business
- Handled bookkeeping, budgeting, and expense tracking
Car Sales Consultant-Assistant Manager
Spurr Chvrolet
Brockport, NY
04.2022 - 12.2023
- Greeted customers and assessed needs to recommend suitable new and used vehicles
- Explained vehicle features, specifications, pricing, and warranty options clearly
- Conducted test drives and demonstrated vehicle performance and technology
- Negotiated pricing, trade-ins, financing, and lease terms to close sales
- Maintained product knowledge of current models, incentives, and promotions
- Supported the Sales Manager in daily dealership sales operations
- Oversaw customer negotiations and resolved escalated sales concerns
- Reviewed and approved sales contracts, trade-ins, and financing terms
- Coordinated with Finance, Service, and Parts departments to ensure smooth vehicle delivery
- Monitored lead management and CRM activity to maximize conversion rates
Car Sales Consultant
Van Bortel
Macedon, NY
01.2019 - 12.2021
- Qualified buyers by matching requirements and interests with appropriate car and truck models while explaining financing options
- Drove team revenue by consistently achieving top individual sales performance
- Negotiated purchase prices and clearly explained sales terms, warranties, and optional products
- Engaged customers on the lot and in the showroom to present available vehicles and features
Car Sales Consultant
Victor Cheverolet
Victor, NY
07.2016 - 10.2018
- Drove team revenue by achieving top sales performance in the foreign vehicle market
- Greeted and engaged customers on the lot and in the showroom to discuss vehicle options and inventory
- Closed sales by overcoming objections, negotiating pricing, and completing purchase contracts
- Developed and executed personal sales strategies aligned with dealership productivity standards
- Prepared sold vehicles and completed final delivery inspections to ensure customer satisfaction
- Answered customer questions regarding brand features, availability, and pricing
Car Sales Consultant
Hoselton Nissan
East Rochester, NY
04.2011 - 07.2016
- Followed up on warm internet leads using CRM systems, responding to customer inquiries about vehicle availability, pricing, and options from multiple marketing platforms
- Managed and tracked customer interactions, calls, and emails within the CRM to ensure timely follow-ups and lead conversion
- Answered inbound telephone and email inquiries from prospective customers in a professional and timely manner
Education
English -
SUNY Oswego
OswegoSkills
- Product and service knowledge
- Network development
- Account servicing
- Interpersonal skills
- Communication skills
- Sales expertise
- Revenue generation
- Records management
Timeline
Business Owner
Grimms Trimms
04.2024 - Current
Car Sales Consultant-Assistant Manager
Spurr Chvrolet
04.2022 - 12.2023
Car Sales Consultant
Van Bortel
01.2019 - 12.2021
Car Sales Consultant
Victor Cheverolet
07.2016 - 10.2018
Car Sales Consultant
Hoselton Nissan
04.2011 - 07.2016
English -
SUNY Oswego