Thomas Grogg

Manager with a proven history of creating, leading & developing individuals and teams from single unit management to multi-unit management. Successfully driven top & bottom line, managing investments and costs, while delivering on outstanding customer service & maintaining alignment with company values and overall business objectives. A strategic planner with strong people development skills, proven change management expertise and passion for operational excellence. Strongly committed to building business performance and employee leadership capabilities.

Key responsibilities include: Associate development, succession planning, planning and executing the operational standards. Developed strategic plans to build the business, improve profitability and elevate the associate and the customer experience. Delivered top results on all financial targets for 3 years. I planned, scheduled, supervised, coordinated, monitored, and evaluated the work performed by Thrift Store supervisors and their staff; trained and instructed staff in the proper methods and procedures for performing work; inspected work in progress and upon completion in order to ensure compliance with established policies and procedures; made hiring and firing recommendations; conducted performance evaluations of personnel.

Responsible for establishing and achieving company goals and objectives, developing the strategic operating plan, managing the annual budget, prioritizing key operating initiatives and directing all aspects of the regions people planning practices.

Responsible for the succession and people development within the business unit while promoting and growing the company culture.

• Managed day-to-day business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Consulted with customers to assess needs and propose optimal solutions.