Thomas Guerra
Dallas,TX
Summary
Accomplished financial professional with a proven track record at Fidelity Investments, excelling in client service and team leadership. Mastered complex financial planning and client relationship management, bolstered by Series 7, 63, 9, & 10 licenses. Demonstrated exceptional customer service and technical expertise, significantly enhancing client satisfaction and team performance.
Overview
6
6
years of professional experience
Work History
Client Service Help Desk
Fidelity Investments
05.2022 - Current
- Provide in-the-moment technical expertise via internal phone calls with Client Relationship Advocates, High Net Worth Associates, and other business partners, ensuring timely and effective issue resolution.
- Support associate proficiency during scheduled coaching sessions by guiding them on policies and procedures.
- Advocate for changes in policy and procedures to improve experiences for associates and clients.
- Assist clients with diverse needs, promoting lifetime relationships and client satisfaction.
- Demonstrate leadership through functional support, project work, and team coaching.
- Act with integrity in each client and associate interaction, dedicated to enhancing the client experience.
- Mentor associates to develop their skills and be the best possible team members at Fidelity.
- Communicate effectively using summarization, clarification, and presentation techniques.
- Manage the team autonomously, ensuring efficient and effective operations.
High Net Worth Service Associate
Fidelity Investments
02.2021 - 05.2022
- Lead and coach team members in delivering exceptional service to high net worth clients, enhancing customer satisfaction and loyalty.
- Manage complex customer requests, including options, equities, mutual funds, and precious metal trades, ensuring timely and accurate processing.
- Specialize in Managed Account product and service inquiries, providing expert guidance and support.
- Collaborate with Financial Consultants to service client accounts, fostering strong relationships and trust.
Financial Professional
Equitable Advisors
06.2018 - 12.2020
- Developed and maintained a strong client base, providing tailored financial strategies to meet diverse client needs and objectives.
- Conducted periodic client reviews to adapt financial plans to changing circumstances, ensuring continuous alignment with client goals.
- Delivered high-quality, objective financial guidance, building lasting relationships with clients.
- Successfully sold financial products including life insurance, annuities, and investment options, demonstrating deep product knowledge and customer-centric approach.
Education
Bachelor's - Personal Financial Planning
Texas Tech University
Lubbock, TX05.2018
Skills
- Leadership
- Team Coaching
- Exceptional Customer Service
- Client Relationship Management
- Self-Confident
- Teamwork and Collaboration
- Problem Resolution
- Policy and Procedure Advocacy
- Active Listening
- Attention to Detail
Accomplishments
- Series 7
- Series 63
- Series 9
- Series 10
- Help Desk Mentorship Program
- Westlake Leader Mentorship Program
Timeline
Client Service Help Desk
Fidelity Investments
05.2022 - Current
High Net Worth Service Associate
Fidelity Investments
02.2021 - 05.2022
Financial Professional
Equitable Advisors
06.2018 - 12.2020
Bachelor's - Personal Financial Planning
Texas Tech University
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