Thomas Gutierrez
Mathis,TX
Summary
Service Advisor with a strong work ethic and exceptional customer service skills, honed at Big O Tires. Proven ability to enhance customer satisfaction through effective service scheduling and vehicle assessment. Adept at resolving complaints and optimizing workflow, ensuring a seamless experience for clients. Committed to delivering accurate service estimates and fostering loyalty.
Professional sales expert with proven track record in automotive sales. Known for strong negotiation skills, customer relationship.
Sales professional with comprehensive understanding of automotive industry, adept at identifying customer needs and delivering tailored solutions. Known for fostering collaborative team environments and consistently meeting sales goals through effective communication and adaptability to changing market conditions. Extensive product knowledge and strong interpersonal skills ensure high customer satisfaction and repeat business.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Advisor
Big O Tires
05.2021 - Current
- Assisted customers in understanding tire options and services, enhancing overall satisfaction.
- Assisted customers in identifying automotive service needs and recommending appropriate solutions.
- Coordinated service appointments and managed workflow to optimize shop efficiency.
- Coordinated service appointments, optimizing workflow and minimizing customer wait times.
- Developed knowledge of automotive systems to provide accurate recommendations for maintenance.
- Managed customer inquiries and resolved issues promptly, ensuring positive service experiences.
Service Advisor
Texas Tire Group
08.2015 - 02.2020
- Educated clients on vehicle maintenance options, enhancing customer understanding and satisfaction.
- Processed service orders and invoices, ensuring accuracy in billing procedures.
- Collaborated with technicians to facilitate effective communication regarding service requirements and timelines.
Salesperson
Allways Chevrolet
01.2012 - 01.2014
- Developed strong customer relationships to enhance loyalty and repeat business.
- Demonstrated in-depth product knowledge to assist customers in making informed decisions.
- Collaborated with team members to achieve sales targets and improve overall performance.
- Trained new employees on sales techniques and customer engagement strategies.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Sales Associate
Stanley Bryan Buick GMC
01.2007 - 12.2011
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted customers in selecting vehicles that met their needs and preferences.
- Maintained knowledge of product features and benefits to provide accurate information.
- Collaborated with team members to ensure efficient dealership operations and workflow.
Education
High School Diploma -
Mathis High School
Mathis, TXSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Service estimates
- Handling customer complaints
- Price quoting
- Service scheduling
- Documentation and reporting
- CRM software
- Calm and professional under pressure
Certification
- Finance & Insurance Management Training - March 2012
- Notary Public
Languages
Spanish
Full Professional
Timeline
Service Advisor
Big O Tires
05.2021 - Current
Service Advisor
Texas Tire Group
08.2015 - 02.2020
Salesperson
Allways Chevrolet
01.2012 - 01.2014
Sales Associate
Stanley Bryan Buick GMC
01.2007 - 12.2011
High School Diploma -
Mathis High School