Thomas Guttadauro
Queens,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
24
24
years of professional experience
Work History
Guest Specialist
Bob's Discount Furniture
02.2022 - 12.2023
- Enhanced guest experience by providing exceptional customer service and addressing their needs promptly.
- Boosted customer satisfaction ratings by efficiently handling guest complaints and resolving issues.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
- . Contributed towards achieving monthly revenue targets through upselling initiatives and diligent followups.
- Welcomed guests on arrival, displaying professional and friendly approach.
Backroom Coordinator
Home Goods
05.2019 - 07.2021
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Processed, and repaired truck damages so as to reduce shrink.
Sales Professional
Nordstrom
09.2018 - 12.2018
- Highlighted target products with eye-catching signs, displays and shelf positions.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
- Collaborated with other sales team members to share selling strategies and gain new insights.
Lead Sales Associate
Lord and Taylor
05.2013 - 02.2018
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Created eye-catching merchandise displays to entice customers into store.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Cross-trained on different positions to best support team during peak periods.
- Achieved or surpassed company-defined sales quotas for multiple months.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Asked open-ended questions to determine customer requirements and help identify correct products and services.
Sales Specialist
Macys Department Store
05.2009 - 04.2013
- Stayed up to date on all company products and services to support sales objectives.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Improved overall customer purchasing experiences to promote steady revenue.
- Demonstrated product features to align with customer needs.
Sales Specialist
Zales The Diamond Store
03.2003 - 05.2008
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Educated customers on product features and technical details to highlight benefits.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Pursued over new accounts through lead generation, cold calling and advertising referrals.
Fashion Consultant
Male Den
03.2004 - 02.2007
- Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
- Received payments, processed purchases and issued receipts.
- Flattered customer bodies by selecting appropriate, on-trend clothes.
- Presented available merchandise with attractive displays and pleasing arrangements.
- Stayed observant about customer behaviors to maintain security and prevent loss of merchandise.
- Determined client style requirements and financial resources at initial meeting.
Fence Installer
Wayside Fence
02.2000 - 01.2003
- Completed work in different weather conditions and on diverse ground types.
- Constructed metal, chain link and wooden fences and borders.
- Used estimation skills to determine materials and labor hours required for job.
- Loaded fencing tools and materials onto trucks before shift start and unloaded all products at job site.
- Made repairs to broken post braces and fence panels and assessed fence for other damaged areas.
- Verified that customers signed off on documents following repairs and fence installations, finalizing orders.
- Handled residential and commercial projects, which involved installing wire, wood and vinyl fences at different locations.
- Attached rails and tension wire along bottoms of posts to form fencing frames.
- Measured and aligned posts using levels and bobs to verify alignment and achieve professional finished looks.
Education
High School Diploma -
Roosevelt High
Long Island, NYSkills
- Product knowledge
- Problem-solving abilities
- Upselling techniques
- Customer service orientation
- Empathy and understanding
- Detail Oriented
- Guest Experiences
Accomplishments
- Led store team in extended warranty packages.
- Led store team in mattress protector bundles.
- Sold 850.000 for the year 2023.
Timeline
Guest Specialist
Bob's Discount Furniture
02.2022 - 12.2023
Backroom Coordinator
Home Goods
05.2019 - 07.2021
Sales Professional
Nordstrom
09.2018 - 12.2018
Lead Sales Associate
Lord and Taylor
05.2013 - 02.2018
Sales Specialist
Macys Department Store
05.2009 - 04.2013
Fashion Consultant
Male Den
03.2004 - 02.2007
Sales Specialist
Zales The Diamond Store
03.2003 - 05.2008
Fence Installer
Wayside Fence
02.2000 - 01.2003
High School Diploma -
Roosevelt High
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