Thomas Hagelgans
EVART
Summary
Dynamic and results-driven professional with extensive experience at PepsiCo, excelling in visual merchandising and customer relationship management. Proven track record in optimizing product placement and enhancing customer satisfaction through effective communication and problem-solving skills. Adept at inventory management and training teams to achieve operational excellence in fast-paced retail environments.
Overview
2026
2026
years of professional experience
Work History
Merchandiser/ Sales Representative
PepsiCo
10.2016 - Current
- Analyzed sales data to optimize product placement and maximize shelf visibility.
- Collaborated with cross-functional teams to execute promotional displays and improve customer engagement.
- Monitored inventory levels, ensuring timely replenishment and minimizing stockouts.
- Implemented visual merchandising standards to enhance brand consistency across retail locations.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
Store Manager
Dollar General
2013 - 2016
- Oversaw daily store operations ensuring compliance with company policies and standards.
- Managed inventory levels, implementing effective stock replenishment strategies.
- Trained and mentored staff on customer service best practices and operational procedures.
- Analyzed sales trends to identify opportunities for improving product placement and promotions.
- Developed scheduling plans to optimize labor costs while maintaining service quality.
- Implemented loss prevention measures reducing shrinkage through staff training and awareness programs.
- Collaborated with district management to enhance store performance and achieve business goals.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Education
Evart High School
Evart, MI06.2011
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Maintaining stock levels
- Active listener
- Merchandise planning
- Visual merchandising
- Store maintenance
- Pricing and signage updates
- Vendor relations
- Customer relationship management (CRM)
- Merchandising trends
- Retail
- Time management
- Multitasking
- Product knowledge
- Customer service
- Adaptability and flexibility
- Organizational skills
- Problem-solving
- Clear communication
- Attention to detail
- Critical thinking
- Multitasking Abilities
- Decision-making
- Relationship building
- Overstock management
Timeline
Merchandiser/ Sales Representative
PepsiCo
10.2016 - Current
Store Manager
Dollar General
2013 - 2016
Evart High School
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