Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Thomas Hallam

Andover,KS

Summary

Service focused, integrity driven, seasoned manager. Dedicated to optimizing a positive customer experience to promote loyalty and repeat business. To facilitate optimal resource utilization to manage operational needs. Proven sales leader with 15+ years’ experience seeking a management position to utilize my strengths, increase company revenue while procuring new clientele.

Overview

17
17
years of professional experience

Work History

Parts Manager

Eddy's CDJR
07.2023 - 04.2024
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.

General Manager

Advance Auto Parts Inc
06.2016 - 03.2019
  • Coached 12 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 23%.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Led business planning, developed market strategy and established direct procurement of products from second source vendors.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Managed, trained and motivated commercial account manager and sales managers to continuously improve knowledge and abilities in Automotive field.
  • Managed all merchandising, replenishment and inventory decisions to drive growth.

Procurement Manager

Hess Services Inc.
10.2013 - 01.2016
  • Worked directly with; Project Managers, Engineers, and Logistics departments to strategize, implement and mitigate project issues.
  • Ensured seamless purchasing operations throughout Kansas and Midwest regions.
  • Created & generate purchase orders.
  • Sourced and fostered vendor relationships, negotiate and finalize contracts.
  • Developed productive relationships with key account holders.
  • Improved inspection policies to increase quality of raw materials and finished goods.
  • Reduced costs by $75,000 in first month by outsourcing foreign materials of better quality.
  • Traveled to national and international business locations.
  • Procured materials for special projects.
  • Purchased new products, raw materials, finished goods and oversaw all inventory to ensure merchandise was well-stocked and ready to perform.

CBRNE Sergeant

Kansas Army National Guard
03.2007 - 03.2015

Education

Associates of Business - Accounting And Finance

Fort Hays State University
Hays, KS

Skills

  • Operations Management
  • Effective leader
  • Project development
  • Inventory management
  • Employee scheduling
  • Goal oriented
  • Client account management
  • Relationship building
  • Business development
  • Efficient multi-tasker
  • Strong verbal and written communication
  • Inventory Management
  • Invoice Processing
  • Customer Service
  • Ordering parts

Affiliations

  • Member, City Of Hays: Build Trades Board Member, 2016 to 2019

Timeline

Parts Manager

Eddy's CDJR
07.2023 - 04.2024

General Manager

Advance Auto Parts Inc
06.2016 - 03.2019

Procurement Manager

Hess Services Inc.
10.2013 - 01.2016

CBRNE Sergeant

Kansas Army National Guard
03.2007 - 03.2015

Associates of Business - Accounting And Finance

Fort Hays State University

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Thomas Hallam